Customer Service Agent - Greensboro - Remote Eligible

Administrative Specialist I (S)

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.

Come work for NCDOR! We will teach you all about taxes so you can serve the taxpayers of North Carolina! If you are looking to start a career in government, balance your professional and personal life, or simply to serve North Carolina taxpayers, a career with the NCDOR may be the right fit for you! NCDOR is committed to recruiting top-talent employees and developing career paths that will allow you to build long-term, rewarding and satisfying careers.

Salary: We are currently hiring Customer Service Agents with a $39,000 salary in our Greensboro Customer Service Center. Bilingual Agents who utilize their Spanish skills are compensated at a salary of $40,950. Agents meeting all training progression requirements are eligible for a 5% salary increase and option for full time remote work.

The Work: This position assists taxpayers by providing excellent service while educating and enforcing compliance with the Revenue Laws of North Carolina. Responsibilities of these positions include, but are not limited to:

• Consistently answer incoming calls via a high-volume telephone system
• Answer questions from taxpayers and representatives regarding refunds, payment plans, notices received, account balances, tax laws, and policy and procedures
• Complete our premier program to understand and communicate personal and sales and use tax laws

After successfully completing training, you will possess the knowledge, skills, and abilities necessary for career advancement within the agency and have the option to work from home.

Knowledge Skills and Abilities/Management Preferences:

• Good communicator (both written and verbal) with the ability to express oneself clearly and concisely
• Experience with the use of a computer and proficiency in word processing
• Demonstrated experience maintaining courteous and professional behavior while dealing with controversial matters and irate customers

COMPENSATION & BENEFITS: The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).

Some highlights include:

• The best funded pension plan/retirement system in the nation according to Moody's Investor's Service
• Twelve paid holidays per year
• Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
• Twelve sick days/year which are cumulative indefinitely
• Paid Parental Leave
• Personal Observance Leave and Community Service Leave
• Longevity pays lump sum payout yearly based on length of service
• 401K, 457, and 403(b) plans
• Eligibility for the Public Service Loan Forgiveness Program

To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit.

Applicants eligible for veteran's preference should attach a copy of form DD-214.

Minimum Education and Experience: High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

EEO Statement: The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.