Customer Service

Customer Service Associate

We are looking for a dedicated and detail-oriented Customer Service Associate to join our team in Charlotte, North Carolina. In this long-term contract position, you will play a vital role in delivering exceptional support to customers by addressing inquiries, managing orders, and resolving issues efficiently. This opportunity is ideal for someone who thrives in a fast-paced environment and excels at building strong relationships while maintaining meticulous records.

Responsibilities:

• Respond to customer inquiries promptly, gather necessary details, and resolve issues or escalate them as needed.
• Build and maintain positive relationships with customers to ensure satisfaction and loyalty.
• Process and manage customer orders accurately, including quoting and order entry.
• Review purchase orders for pricing accuracy and ensure all data is correctly recorded.
• Utilize Oxaion software to handle order entry, scheduling, and customer account management.
• Maintain organized and accurate records of customer transactions, communications, and complaints.
• Coordinate with internal teams to ensure smooth workflows and timely order processing.
• Assist with special projects and tasks assigned by the Operations Manager, ensuring completion within deadlines.
• Use Microsoft Office applications for administrative tasks and documentation.
• Travel occasionally for training and customer site visits, as required.

Requirements:

• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Strong verbal and written communication skills to effectively interact with customers and team members.
• Exceptional organizational abilities and attention to detail.
• Ability to analyze problems and provide effective solutions.
• Experience with customer account management and order processing systems.
• Capable of multitasking and prioritizing tasks in a dynamic environment.
• Accurate typing skills and fluency in English.
• Bilingual skills in Spanish, German, or Portuguese are preferred but not required.