Child Support Agent

Job Posting

Gaston Social Services: Protecting, caring for, and empowering children and adults who are temporarily or permanently unable to care for themselves through the administration of federal, state, and county programs focused on improving the well-being of our citizens. An hourly salary range of $20.43 to $23.75 is anticipated for this position. Examples of Duties: The duties listed below are not all that may be assigned but are those that are considered essential for an employee to perform.

• Interview applicants, explain program requirements and procedures. Use various methods to obtain and verify data and documents to locate non-custodial parents. Counsel with clients and non-custodial parents explaining the laws and procedures regarding paternity, their responsibility for the dependent child(ren), and the various remedies available through voluntary agreements and court actions to establish child support orders.
• Gather information and evidence relative to case management, establish paternity, and negotiate prospective payment plans and obligations with custodial and non-custodial parents. Meets with magistrates, judges, attorneys, and law enforcement personnel to establish paternity and court-ordered support obligations. Prepare case documents for court hearings and assist the Child Support Attorney, testifying in court as needed. Prepare and write court orders and other legal documents to be reviewed by the Child Support Attorney. Performing DNA testing when necessary.
• Solve problems, concerns, and answer inquiries by communicating with custodial and non-custodial parents through appointments, walk-ins, emails, and telephone calls. Write narrative reports regarding case activity documenting those events and actions taken in the Child Support computer system (ACTS) to establish or enforce court-ordered support obligations. Process Income Withholding documents.
• Meet State and Local goals in the five incentive areas: Paternity Established, Cases Under Order, Current Support Collected, Payment toward Arrears, and Total Collections, based on the assigned area of specialty: Establishment, Enforcement, Interstate, Modifications, or Foster Care.
• Must be available to work mandatory emergency shelters and other duties as assigned

Minimum Qualifications: Graduation from an accredited school or GED and 2 years' experience in eligibility, investigative, judicial or paralegal work. An associate degree in human resources or a related field may substitute for 1 year of experience. A bachelor's degree from an accredited college or university may substitute for the required experience. A valid driver's license is required. Must be proficient in Windows, Word, and Excel, and other basic computer skills. Notary Public Certification is preferred.

Additional Information: The applicant selected must undergo a criminal background check and pass a drug screening test prior to employment.