Call Center Associate Food & Nutrition Services

Job Opportunity At Rex Healthcare

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. Maintains patient safety by ensuring correct menu item selection in compliance with physician prescribed dietary needs. Assists patients in ordering meals through the menu line through the telephone ordering system by selecting correct menu items according to the individualized needs of the patient. Maintains accurate patient database information by correctly inputting physician orders. Correctly assembles and distributes patient supplements and enteral nutrition products.

Responsibilities include: assisting patients with menu selections assuring compliance with physician prescribed restrictions, according to the individualized needs of the patient with full consideration of patient safety; maintaining patient database utilizing Epic and Computrition by correctly imputing physician orders, patient allergy information, and patient special services such as appropriateness to order through the system; answering the telephone, taking messages and relaying information as needed; providing troubleshooting of patient meal problems to include referring patients in need of assistance to a registered dietitian; maintaining accurate reports such as patients not appropriate to order (NAPS), patients who have missed 2 meals, required meal counts, and ensuring correct menu item selection according to the individualized need of the patient; conducting performance improvement monitoring, measuring, and tracking results using specified indicators; properly preparing patient nourishments and enteral nutrition products according to HACCP guidelines; stocking office supplies, as needed, and maintaining organization of work area; and delivering meals, oral supplements, and/or formula as needed to support the patient services operation.

Education requirements include a high school diploma or equivalent. Licensure/certification requirements are not required. Professional experience requirements include minimum of one month experience and/or training in a nutrition care setting or equivalent and basic computer knowledge and skills. Customer service experience is preferred. Knowledge/skills/and abilities requirements include language skills, mathematical skills, and reasoning ability.

Legal employer: State Entity: UNC Medical Center Organization Unit: NFS Patient Services Work Type: Part Time Standard Hours Per Week: 20.00 Salary Range: $17.94 - $25.25 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: US:NC:Chapel Hill Exempt From Overtime: Exempt: No This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.