1st Shift Assistant Emergency Operations

Assistant Emergency Operations Team Member

The North Carolina Zoo is expanding, making this an exciting opportunity to join our team. We are seeking a dynamic, efficient, and enthusiastic individual to serve as a 1st Shift Assistant Emergency Operations team member. In this role, Assistant Emergency Operations team members support the Emergency Operations branch, which provides various public safety, emergency operations, and related services and programs that contribute to a safe and secure environment inclusive of guests, employees, facilities, animal collection, plant collection, and art collection. Services consist of 24/7/365 Zoo wide radio and telephone communications operations; emergency response and planning; life safety systems (sprinklers, fire hydrants, fire extinguishers, and fire alarms); medical services including First Aid or Emergency Medical Technicians (EMTs); and administrative services including parking and traffic control, escort of vendors and contractual staff, assisting with and/or providing tours, providing public information and education; maintaining a lost and found program; and access to the Zoo after hours. This branch's operations are an integral part of the Zoo's strategic and operational planning. Assistant Emergency Operations team members work under the direct supervision of the Emergency Operations Branch Supervisor or Team Leaders and are expected to collaborate effectively with coworkers, demonstrate strong motivation, and—once trained—perform their duties with professionalism and a high level of independence.

Key Responsibilities include but are not limited to:

• Provide guests with exceptional customer service, including but not limited to those outlined in the Emergency Operations Training Manual.
• Be knowledgeable of park policies and procedures for handling guests and emergency situations. Approach and address guests in a professional manner.
• Assist guests with wayfinding in the Zoo.
• Assist with guest escorts from the park.
• Assist with parking vehicles and directing traffic on Connector Road and parking lots (to include overflow parking).
• Respond to radio communication calls (for example calls addressing heated situations and guest dissatisfaction, lost or separated guests, lost personal items, etc.). Respond professionally and appropriately and report to Zoo Communications if the situation cannot be resolved by an Assistant Emergency Operations employee.
• Respond appropriately and assist in potential emergency situations.
• Follow established guidelines to promote the safety of guests and staff.
• Assist with minor first aid situations.
• Drive golf carts, and/or vehicles as a mode of transportation throughout the park.
• All other duties as assigned.

This position is located at:

4401 Zoo Parkway

Asheboro, NC 27205

The North Carolina Zoological Park exists for the enjoyment, education and inspiration of all our citizens and visitors. The mission of the zoo is to conserve and protect representative examples of natural beauty, endangered and threatened plant and animal species, and ecological features of the continents it represents.