Service Desk Coordinator

Service Desk Coordinator

North builds stronger networks and creates smarter places. Our intelligent technology solutions and robust network infrastructures transform the way people, places, and organisations work. We focus our expertise on working in three specialist sectors: public services, enterprise & data centres, and defence & justice.

Our people are industrious and inventive. We collaborate closely with our clients to understand their unique needs and challenges and take pride in delivering impactful solutions that make their environments better connected, simpler to manage, safer to be in, and more efficient to run.

The work we do at North is pioneering and fun. We build meaningfully, we think bigger, and we always advance. Our diverse range of customers and services make every day different. We always look at things from the customer's point of view. Our values are Know Your Craft, Know Your Colleagues, Know Your Customers and Know How To Connect. At North, we know and value the power of connecting people, skills and technologies in new and exciting ways.

Description of Role

Position Overview

As the Service Desk Coordinator, you will play a pivotal role in preparing accurate quotations and managing procurement for remedial work and Small Works projects. Your expertise in quoting, estimating, and sourcing will ensure projects are delivered efficiently and profitably, while your strong administrative skills will support seamless operations across the service desk and project teams.

Key Responsibilities

Quoting & Estimating

• Prepare and issue precise quotations for remedial work and Small Works projects, drawing on site inspections, reports, and client requests.
• Collaborate with service desk staff, technicians, project managers, and Small Works teams to gather all necessary details for quoting.
• Calculate material, labour, and subcontractor costs using internal and external pricing sources.
• Ensure quotations are competitive, profitable, and compliant with company standards.
• Follow up on quotations with clients and service teams to secure approvals and schedule work.

Procurement & Supplier Coordination

• Support procurement activities by ordering materials and coordinating with suppliers and subcontractors.
• Obtain pricing and availability from vendors to inform quoting and project planning.
• Maintain strong relationships with suppliers to ensure timely delivery and cost-effectiveness.

Administrative Operations

• Maintain an organised database of quotations, approvals, and revisions.
• Update internal systems with job details, costs, and customer information.
• Assist in processing work orders and coordinating projects once quotations are approved.

Customer & Stakeholder Communication

• Serve as a key point of contact for customers regarding quotations, estimates, and job status.
• Work closely with the service desk to track and manage remedial job requests.
• Provide clients with detailed breakdowns of quotations and respond to related enquiries.

Reporting & Compliance

• Generate reports on quoted vs. approved jobs, profitability, and completion timelines.
• Ensure all quotations and procurement activities align with company policies, safety regulations, and industry standards.
• Assist in invoicing and billing by providing accurate cost details for completed projects.

Location

This role will be based out of our Newcastle Office

Qualifications

GCSEs or equivalent (Bachelor's degree in business, construction management, or related field is a plus).

Experience

• 1–3 years in quoting, estimating, procurement, or administration, preferably in remedial services, Small Works, construction, or facilities management.
• Knowledge of the Fire and Security industry would be preferable but is not a necessity.

Skills

• Strong numerical and analytical skills with a detail-oriented mindset.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and quoting/CRM software.
• Excellent written and verbal communication skills.
• Ability to multitask and work under deadlines.
• Strong customer service and negotiation skills.

Preferred

• Experience in quoting within a service department, maintenance, remedial repair, or Small Works industry.
• Familiarity with job costing, procurement, and scheduling processes.

North rewards employees with a competitive market salary, an excellent benefits package and offers fantastic opportunities for progression throughout the company. Further details of the package on offer will be discussed at application stage. North is an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.