Service Receptionist

Service Receptionist

As a Service Receptionist, you're one of the most important team members at Norm Reeves Ford in Cerritos. You're a critical point of contact, primarily for our Service Department guests, and your communication is critical in creating a super experience. You will handle all incoming profit center call for the service department.

What You'll Do:

• Greet customers promptly and professionally as they arrive in the service department
• Answer incoming phone calls and direct them to the appropriate department or personnel
• Schedule service appointments and confirm upcoming visits
• Maintain the waiting area and ensure it's clean and inviting
• Communicate with customers regarding vehicle status, delays, or updates
• Assist service advisors with paperwork, repair orders, and other administrative tasks
• Process payments and handle invoice questions
• Maintain accurate customer records and follow up as needed
• Ensure a high level of customer satisfaction at all times

What You'll Need:

• Full-time availability. You'll also need to be at least 18 years old
• A valid driver's license and acceptable driving record
• Strong communication skills with both Norm Reeves staff and guests
• Be able to work comfortably both with guests in-person and via phone calls
• A professional appearance and work ethic
• Excellent organizational and follow up skills
• Ability to multi-task in a fast-paced environment

What We Offer:

• Unlock Your Potential – Free Training & Limitless Advancement Opportunities to Skyrocket Your Career Growth.
• Invest in Yourself – Tuition Reimbursement
• Health and Wellness First – Comprehensive Medical, Dental, and Vision Plans to Keep You and Your Family Thriving.
• Enjoy Complimentary Group Life Insurance for Added Peace of Mind
• Your Network, Your Success – Employee Referral Bonus Program - Earn While Building a Stronger Team
• Shop and Save with our generous discounts on Sales, Service, and Parts at Any Norm Reeves Location
• Secure Your Future - Build Wealth with 401k Matching
• Smart Savings, Smart Choices – Section 125 Cafeteria Plan & Flexible Spending Account - Save on Taxes for Qualified Expenses

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.