Service Drive Lane Manager (toyota Experience Preferred But Not Required)

Service Drive Lane Manager

We are seeking a motivated and customer-focused Service Drive Lane Manager to join our dealership team. This individual will be responsible for overseeing the daily operations of the service drive, ensuring a smooth, efficient, and customer-friendly experience.

Location: Dallas, TX (Onsite) | Type: Full Time | Salary Range: $12,000 - 15,000

Key Responsibilities:

• Oversee the service drive operations, ensuring efficiency and a professional customer experience.
• Greet customers promptly and ensure they are connected with the right advisor or service personnel.
• Monitor appointment scheduling, walk-ins, and vehicle check-in processes.
• Maintain high levels of CSI (Customer Satisfaction Index) scores.
• Work closely with the Service Manager to implement best practices and meet departmental goals.
• Assist in resolving customer concerns in a timely and professional manner.
• Train, coach, and develop service drive staff to ensure continuous improvement.
• Maintain a clean, organized, and welcoming service drive environment.

Qualifications:

• Prior experience in automotive service operations or a dealership service department required.
• Strong leadership, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced, high-volume environment.
• Proven track record of delivering exceptional customer service.
• Knowledge of dealership management systems (DMS) is a plus.
• Valid driver's license with a clean driving record.