Customer Service - Internship

Join ARAG S.r.l. – A Global Leader in Precision Farming Solutions

ARAG S.r.l. designs, manufactures, and supplies advanced components and systems for crop spraying, weed control, and crop protection, serving the Precision Farming sector. With a strong foundation in research, technological innovation, sustainability, and a people-centric approach, ARAG has become one of the leading global players in agricultural technology.

Founded in 1976 in Rubiera (Reggio Emilia), ARAG is part of Nordson Corporation (Nasdaq: NDSN), serving as its Precision Agriculture Division (PAG). You'll join a fast-growing, internationally recognized organization committed to excellence, innovation, and collaboration.

The Role

As a Customer Service Intern, you will be part of the EMEA Customer Service team, supporting the order management and customer care activities. You will assist in ensuring timely and effective responses to customer requests, contributing to a smooth and positive experience throughout the sales and after-sales cycle. This internship is ideal for candidates with an academic background in international economics who are eager to develop skills in customer service and international operations.

Key Responsibilities

• Support the management of commercial relationships with assigned foreign customers.
• Collaborate with company departments (production, administration, logistics, shipping, quality control) to meet customer requests.
• Support the Sales team in the operational management of customers.
• Participate in the organization and management of internal and external company events.
• Assist with entering and monitoring customer orders.
• Contribute to after-sales activities: supporting issue resolution related to shipping, products, complaints, returns, and warranties.
• Support proper administrative management and the maintenance of commercial relationships.
• Assist in the management of international shipments: contacting carriers, preparing documentation (packing lists, customs clearance, non-EEC shipments), and supporting the logistics workflow.
• Support activities related to international transport/logistics/customs.
• Support first-level technical assistance in collaboration with the technical team.

Requirements

• Education: Bachelor's or Master's degree in International Economics, Economics, Business, or related fields.
• Languages: English level at least B2 is mandatory; knowledge of an additional foreign language is a plus.
• Strong proficiency in Microsoft Office Suite, especially Excel and PowerPoint.
• Interest in CRM systems and order processing tools.
• Strong team collaboration and communication abilities.
• Customer-oriented mindset and strong motivation to learn.
• Problem-solving attitude and ability to manage multiple priorities effectively.

We offer a stimulating environment where innovation, collaboration, and professional growth go hand in hand. Here, you'll enjoy the stability of a global leader while working in an innovative company that is constantly evolving to meet the challenges of sustainable farming.

Interested? If you're ready to be part of a passionate and inclusive team that's redefining the future of precision agriculture, apply online with your CV — and grow with us at Nordson Precision Agriculture.