After Market Engineer

Job Posting

In the AMER use this job if it is a long-term assignment, typically if the assignment will extend after the summer or fall months of May, June, July, August, and September. Use this job if the work is considered "indirect labor" includes employees who support direct labor and the overall enterprise. Job family group may include but not be limited to Engineering, Human Resources, Marketing, Information Technology, Accounting/Finance, etc. In EMEA use this code if the student is going to school and working on a project/research (writing a thesis). Use this job if it is a long-term assignment.

Resolve technical issues through phone calls or on-site visits. Repair faulty equipment and assume the role of the first person responsible for technical contact for the managed customers. Participate in relevant industry exhibitions and seminars, collect the latest industry and customer information, understand customer needs and grasp the operating status of the equipment. Conduct regular or irregular visits to customers, solve their difficult problems on-site, and provide equipment technical support. Provide on-site emergency services for sudden equipment failures and service demands of customers, and repair non-normal operating equipment. Write relevant service reports clearly, completely, and systematically. Inform relevant departments and responsible persons of the latest customer information and problems in a timely manner. Follow up on technical issues until they are resolved. Assist the sales department to meet the requirements for product sales.