Nordic Customer Support For Leading Online Food Delivery Services! - Remote Eligible
Customer Support Representative
Are you fluent in a Nordic language and passionate about customer support? Join our team to support one of the world's leading food and grocery delivery platforms, serving millions across 70+ countries.
This is your chance to work in a dynamic, digital-first environment where you'll make a real difference for customers and restaurant partners. You'll help ensure smooth, reliable delivery experiences - whether it's lunch, groceries, or last-minute essentials throughout the region.
Key Responsibilities:
- Manage inbound communications (calls, chats, tickets) from restaurant partners and customers
- Resolve inquiries related to orders, refunds, deliveries, and platform usage
- Provide professional and empathetic support across all service channels
- Adhere to response templates and maintain high-quality service standards
- Escalate sensitive or unresolved issues appropriately
- Complete ad-hoc tasks as needed to support the project
Who We're Looking For:
- Native-level fluency in Swedish, Norwegian, Danish, or Finnish
- Advanced level of English (B2–C1 or higher)
- Experience in customer service is a plus
- Strong written communication and typing skills
- Comfortable using PC tools and multitasking across multiple platforms
What We Offer:
- Relocation support to Athens, Greece
- Paid flight to Athens
- Taxi service from the airport to your hotel
- Two weeks of free accommodation upon arrival
- Help finding permanent housing
- Health benefits and access to various discounts
- Comprehensive training on both products and service practices
- Clear pathways for career development and upskilling
- Regular team events and community initiatives
- Free online Greek language courses
- Remote work from Greece available for this project
- A modern office with a welcoming, inclusive culture
- Be part of a Great Place to Work certified company that values diversity and equal opportunity
Please note: Relocation benefits apply only to hires relocating from abroad. Local hires may receive different onboarding support.
We would love to hear from you. Apply now and become part of our customer support team!