Account Manager

Account Manager

Regular, Full Time

Location: London, Ontario

Job Description

Key Accountabilities:

Consistently exceed customer expectations when processing orders and answering technical questions while offering value added solutions to each customer exchange;

Aggressively and consistently research new business opportunities and market Noramco products and services to new potential clients;

Conduct market research of products and pricing for the purpose of promoting new products; Work cooperatively with teammates in the administration of sales transactions. (expected daily function)

Spend time actively engaging with customers in person/face to face. Actively use CRM to log notes, details etc (expected to be a daily function).

Duties:

• Ensure all job functions are performed in accordance to the NCS International Co. Standard Practice Instruction (SPI) Manual;
• Coordinate and assist, where necessary, the various functions in office sales and administration, including:
• Liaising with operations and purchasing personnel while entering orders;
• Providing pricing quotations and following-up on every quote, when necessary;
• Administering the opening of new accounts and maintaining existing customer-account databases;
• Work respectfully and diligently to grow existing business by promoting Noramco products and consistently offering our expertise and service;
• Deal with every customer complaint in an expedient manner and ensure they are satisfied with our resolve;
• Schedule work and allocate resources to ensure orders are fulfilled in an efficient manner and administration (data entry, paperwork) is completed according to company protocol;
• Ensure superior customer service is the objective during each customer interface;
• Prospect and develop new business through a strategic process of warm and colds calls;
• Remain up-to-date on various product lines by actively and aggressively pursuing formalized vendor training programs and informal product research;
• Stay informed of sales objectives, targeted product lines, required market-intel, vendor objectives, and competitor activities and actively promote new knowledge to management and teammates as deemed necessary;
• Stay current in your profession and enroll in continuing education focused on sales strategies and account management principals:
• Ensure proper administration in the management of freight claims and reel returns;
• Maintain a system of effective communication between operations and sales (Noramco and NCS) so that all parties are regularly updated with capacity challenges and service issues;
• Participate in the preparation and execution of physical inventory as required;
• Continuously develop knowledge of product to remain up-to-date with various product lines (including vendor training) and industry changes;
• Provide back-up support to the sales department when required;
• Performs any other duties as required by management.
• Provide the Sales Manager with weekly reports/call logs for activity
• Provide Monthly Area Reports I.E. what is happening in the market, any large Projects, any new developments etc.

Requirements:

• Proficiency with Microsoft Word, Outlook and Excel
• Previous Sales/Inside Sales experience is highly beneficial
• Superior interpersonal and communication skills
• Ability to develop long-term client relationships
• A highly professional approach to business
• Exceptional organization skills, ability to multitask and a keen eye for detail
• Technically proficient to quickly learn and understand products
• Ability to develop quotations & project bid packaging / pricing / presentations
• Knowledge of electrical industry in general is an asset
• Ability to travel 20-30% of time to actively engage with customers

What's in it for you

We are a major player, involved in the energy transformation in Canada. Certified as a Great Place to Work®, we offer a dynamic work environment with great career opportunities. We promote autonomy and decision making.

What sets us apart is our:

• Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture.
• A strong national network offering real opportunities to grow: our people make the difference.

Among our benefits:

• Flexible group insurance plan customizable to your needs.
• Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).
• Group RRSP with employer contribution and TFSA.
• Postsecondary Scholarship Program for our employee's children.
• Charging terminals available at our facilities.
• Years of Service Recognition Program.

Come build your career with us, a growing network where our people make it happen! Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted.