Lead CMDB And Service Data Management

Lead CMDB And Service Data Management

The Lead CMDB and Service Data Management provides deep expertise in configuration management processes and oversees their execution across complex enterprise environments. The role is responsible for ensuring the accuracy, completeness, and reliability of CMDB data, while continuously improving configuration management practices and tool capabilities.

The role focuses on driving operational excellence, strengthening governance, and enabling service-aware data models that support ITSM processes such as incident, change, and problem management. It plays a key role in ensuring that configuration data is effectively leveraged to improve service reliability, operational decision-making, and risk management.

Working closely with IT teams, architecture, and external partners, the Lead CMDB and Service Data Management ensures that Service Integration tools are effectively integrated with CMDB and remain stable, secure, and aligned with evolving business and technology needs.

Your Responsibilities

• Lead end-to-end CMDB operations and ensure accurate lifecycle management of CIs and relationships
• Drive CMDB governance, including data quality (accuracy, completeness, consistency) and standards compliance
• Monitor CMDB health (e.g., completeness, correctness, compliance) and lead remediation actions
• Ensure effective execution and continuous improvement of Configuration Management processes
• Enable service visibility and impact analysis for incidents, changes, and services
• Own Service Integration tools (ServiceNow, UPMX, EISEB) and ensure stability, security, and alignment
• Drive automation and integrations (Discovery, Service Mapping, external systems) to improve data quality
• Conduct audits, reporting, and ensure compliance with governance and security policies
• Lead and collaborate with IT teams, architecture, and vendors to ensure shared data ownership

Your Skills And Experience

You have

• Degree in Engineering, Computer Science, or related field with 12–15 years of experience
• Strong experience in CMDB / Configuration Management in large enterprises
• Proven experience leading CMDB operations and governance
• Hands-on experience with Service Integration tools (ServiceNow, UPMX, EISEB)
• Strong understanding of ITIL processes, especially Configuration Management and Event Management
• Experience implementing data governance and audit frameworks
• Strong stakeholder collaboration and communication skills
• Experience in complex, multi-technology environments

It would be nice if you also had

• Experience with CSDM (including exposure to CSDM 5.0 migration)
• Experience with ServiceNow:
• CMDB
• Discovery
• Service Mapping
• Integrations
• Understanding of CMDB data quality frameworks and KPIs
• ITIL V4 certification
• Familiarity with Lean, Agile, DevOps

More Information

• Flexible and hybrid working schemes
• A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
• Life insurance to all employees to provide peace of mind and financial security
• Well-being programs to support your mental and physical health
• Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
• Employee Growth Solutions to support your personalized career & skills development
• Diverse pool of Coaches & Mentors to whom you have easy access
• A learning environment which promotes personal growth and professional development - for your role and beyond

About Us

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Job Info

• Job Category Information Technology
• Degree Level Bachelor's degree
• Job Schedule Full time
• Job Type Experienced
• Job Identification 35094
• Role Type People Manager
• Experience level Experienced
• Locations Silver Oak, A Wing, Manyata Embassy Business Park, Bangalore, Karnataka, 560045, IN (Hybrid)