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Customer Support Specialist
Deliver reliable deployment and advanced technical support for cloud-native FN/GPON solutions worldwide
Chennai, Tamil Nādu, IndiaColombia
Junior
14 hours agoBe an early applicant
Nokia
Provides telecommunications networks, 5G infrastructure, and related technologies and services for operators, enterprises, and governments worldwide.
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Advanced Deployment And Technical Support Specialist
The role is responsible for delivering advanced deployment and technical support services for complex, cloud-native FN/GPON solutions, supporting large-scale network environments through remote and limited on-site engagements, and collaborating with global teams to ensure reliable, 24x7 service delivery during customer deployments.
Your Responsibilities
- Design, develop and maintain cloud-native, microservices-based applications for FN/GPON solutions.
- Implement and manage CI/CD pipelines ensuring reliable and automated deployments.
- Develop and integrate solutions using Netconf/YANG for next-generation network management.
- Work extensively in Linux environments for development, deployment and troubleshooting.
- Build, deploy and operate containerized workloads using Kubernetes and Docker/containerd.
- Integrate and manage open-source components such as Kafka, RabbitMQ, Keycloak and MQTT/USP.
- Collaborate with globally distributed teams and support customers across multiple time zones.
- Perform root cause analysis and resolve complex issues with strong analytical and problem-solving skills.
Your Skills And Experience
You Have:
- Academic background in Telecommunications with 2+ years of relevant industry experience.
- Strong programming skills in Python, Java, JavaScript and FTL.
- Hands-on experience with cloud platforms – AWS, Azure, GKE, RedHat OpenShift and Rancher.
- In-depth knowledge of Kubernetes, Docker, containerd and microservices architecture.
- Solid understanding of GPON domain; exposure to Nokia FN products (SDAN, Home WiFi) is an advantage.
- Experience working with databases and open-source ecosystems.
- Strong troubleshooting, analytical and problem-solving capabilities.
- Excellent communication skills, team-player mindset and proficiency in English.
About Nokia
Provides telecommunications networks, 5G infrastructure, and related technologies and services for operators, enterprises, and governments worldwide.