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Care Engineer
Provide tier-3 support for customer software and hardware issues
Colombia
1 week ago
Nokia
A multinational telecommunications, information technology, and consumer electronics company, originally known for its mobile phones.
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Care Engineer
Care (CAR) comprises the support of customers (in line with contractual service agreements) and internal Nokia stakeholders in pre- and post-sales activities with technical and non-technical topics, including first level contact with customers for software and hardware incidents or requests. Ensures readiness of service delivery and covers the provision of recommendations to product houses on design for serviceability aspects. Contains escalation of key issues to appropriate functions. As an SME (tier-3), candidate is the intermediate engineer and level of support between customer team and RnD. Candidate should be communicating close to customer (with or without RnD engagement) and be part of a team environment with the NAM support team.
About Nokia
A multinational telecommunications, information technology, and consumer electronics company, originally known for its mobile phones.