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Care Engineer
Provide technical support and escalation for customer hardware and software issues
Colombia
1 week ago
Nokia
A multinational telecommunications, information technology, and consumer electronics company, originally known for its mobile phones.
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Care (CAR) Support
Care (CAR) comprises the support of customers (in line with contractual service agreements) and internal Nokia stakeholders in pre- and post-sales activities with technical and non-technical topics, including first level contact with customers for software and hardware incidents or requests. Ensures readiness of service delivery and covers the provision of recommendations to product houses on design for serviceability aspects. Contains escalation of key issues to appropriate functions.
About Nokia
A multinational telecommunications, information technology, and consumer electronics company, originally known for its mobile phones.