Care Engineer
Nokia
Customer Support Specialist
As a Customer Support Specialist at Nokia, you will be a key player in our Care team, delivering exceptional technical support for our Autonomous Network Products. Your role involves troubleshooting and resolving complex customer issues in 24/7 environments, ensuring compliance with Service Level Agreements (SLAs) while collaborating across teams and with third-party vendors. You will utilize your expertise in modern technologies, including Kubernetes and AWS, to enhance service delivery and customer satisfaction. Joining our dynamic team means engaging in continuous learning and knowledge sharing, in a fast-paced, supportive atmosphere that values innovation. Your contributions will directly impact our customers' experiences and help drive improvements that shape the future of telecommunications. Expect a collaborative work environment where your analytical mindset and customer-focused approach will shine, as you tackle challenges and cultivate strong client relationships.