F&B Operations Manager - Nobu Ibiza Bay

OPS Manager Position

The incorporation of the OPS Manager in the Food and Beverage department aims to improve supervision, operational efficiency, and cross-departmental integration of operations. The key function is to guarantee an exceptional customer experience, optimizing resources and fostering team cohesion.

Key Functions

1. Supervision: Constant monitoring of daily operations in all Food and Beverage areas, ensuring service quality and compliance with standards.

2. Cross-Departmental Coordination: Effective coordination between restaurants, bars, room service, and events, ensuring a smooth and integrated operation.

3. Operational Efficiency: Optimization of resources, process improvement, and application of technologies to enhance department performance.

Food and Beverage Positions Description

Restaurants and Service:

Responsibilities:

• Supervise daily operations, ensuring compliance with service standards.
• Coordinate kitchen and service interaction to ensure efficient delivery times.
• Manage reservations and customer flow, adjusting to demand peaks.
• Control the quality of the customer experience and foster loyalty.
• Implement and supervise compliance with food hygiene and safety regulations.
• Train and develop the service team.

Functions:

• Ensure impeccable customer service.
• Supervise the correct arrangement of tables, furniture, and decor.
• Control the execution of menus and promotions.
• Collect customer feedback and manage incidents.
• Maintain fluid communication with the kitchen for service coordination and events.

Bars and Events:

Responsibilities:

• Manage daily bar operations, including service quality and customer satisfaction.
• Coordinate special events, banquets, and special activities within the establishments.
• Supervise the preparation and presentation of cocktails, beverages, and special menus for events.
• Ensure the quality of products and customer experience in bar areas.
• Control inventory levels of beverages and supplies to avoid stock shortages or excesses.
• Lead the bartender team and event staff in continuous training and development.
• Coordinate the service of drinks and cocktails in the bar and lounge areas.
• Supervise the preparation and distribution of menus for private events.
• Ensure all events are carried out as planned, from reception to event closure.
• Manage attention to VIP guests and special clients at events.

Room Services and Logistics:

Responsibilities:

• Supervise the operation of room service, ensuring fast delivery times and a quality experience.
• Manage the logistics of food and beverages in all hotel areas (including events, restaurants, and rooms).
• Optimize order and delivery processes through an efficient communication system with kitchen and service staff.
• Coordinate with the reception and housekeeping department to ensure services are delivered correctly in rooms.
• Control product inventories for both room service and general logistics operations.
• Collaborate with the head chef in planning menus tailored to customer needs within the room service offer.
• Manage the delivery logistics of food and beverages to rooms, ensuring all orders are correct.
• Control the distribution logistics of food and beverages in events and common areas of the hotel.
• Maintain coordination with other departments such as cleaning, maintenance, and reception.

Relationships:

• General Management
• EAM
• Excom
• All departments
• Customers and suppliers

Necessary Knowledge:

• Legal aspects, company policies, and dress code and behavior norms.
• Food legislation.
• Techniques, monitoring, and supervision of food quality control (APPCC).
• Problem resolution and available help.
• Legal aspects, company policies, and hygiene safety norms.
• Courtesy and protocol norms.
• Handling conflict situations when formulating complaints and claims.

Playa Real S.A. is a company committed to equality. Playa Real S.A. offers equal opportunities and is committed to not discriminating against anyone on the grounds of race, sex, religion, disability, age, sexual orientation, or any other reason.