Clinic Support Assistant

Clinical Support

Prepare and organize clinical areas (inclusive of waiting areas) for patient presence, consultations and procedures.

Provide non-interventional assistance to licensed healthcare professionals during medical examinations and treatments (eg. chaperoning, consumable/room preparation and turn around).

When trained and competent, perform basic patient care tasks, such as helping with mobility, bed making and personal hygiene, all at the instruction and supervision of the licensed healthcare professional.

Attend the call bell in the department or to any other alarm in patient's room and report to the nurse accordingly.

When trained and competent, ensure medical equipment is sterilized and cleaned and ready for use according to NMC Policy.

Manage patient records, updating information and ensuring confidentiality and data protection.

Schedule patient appointments and handle admissions/discharges, inclusive of follow up discharge phone calls.

Monitor inventory of medical supplies and restock as needed.

Provide emotional support and clear communication to patients and families when required and following the instruction of the healthcare professional.

Adhere to all safety, health, and infection control procedures.

Speak up, if something isn't right.

Maintain awareness of and comply with, the NMC Policies and Procedures.

Participate in all activities related to DOH/DHA/MOH/MOHAP and NMC Quality Improvement when required.

Understand Uphold the regulatory and accreditation standards and which of them apply to their daily working practice.

Support in the escort of patients within and between departments.

Transport patient specimens in accordance to NMC Policy.

Escort stable patients by wheelchairs or assist nurses with bed transport to and from Radiology Department as well as from and to other departments and assist nurse to transport patients to the operation theatre.

Strictly adhere to the regulator Scope of Practice.

Escalate and raise concerns using the incident reporting system.