Disbursement Service Technician

Disbursement Service Technician

The Disbursement Service Technician is responsible for processing all requests associated with dividend changes and cash disbursements on the enterprise's insurance and individual annuity products.

Key responsibilities include:

• Processing of returned dividend checks and related correspondence
• Process disbursement accounting transactions for surrenders, withdrawals and policy loans
• Process various policy quote requests from the agents, customers and third parties
• Responsible for communicating with career and independent office staff, agents and customers via email, telephone or regular mail to provide policy information
• Manage request for ACH drafts/wire transfers with treasury department; validate that transactions are completed and accounted for accurately in the administrative system
• All financial transactions involve use of Lawson system
• Monitoring of areas clearing accounts and monthly reconciliations using Blackline
• Process address change requests
• Administrative and related support system functions

Job Requirements

• Associates degree a plus; high school diploma (or equivalent) with relevant business or accounting classes
• 2+ years of office experience with A/R, A/P or bookkeeping experience
• Knowledge of life insurance products preferred
• Excellent, proven technical skills; must be proficient in Microsoft Office Suite (Excel, Word, Outlook); Access database knowledge preferred
• Professional communicator using all available media (e-mail, voice mail, written, oral)
• Attention to detail and the ability to work efficiently under pressure is essential
• Detail, goal and deadline oriented
• Strong organizational skills
• Ability to be a strong contributing member of a team
• Overtime work is required as needed, and can be on short notice