Wholesaler Ordering & Logistic Support Specialist

Wholesaler Ordering & Logistic Support Specialist

Location: Mexico City

Job Schedule: Full-time | Capable of traveling approximately 40% (domestic travels)

Education Requirement: Bachelor's degree in Business Administration, Supply Chain, International Trade, or a related discipline.

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We are currently looking for a Wholesaler Ordering & Logistic Support Specialist to join our Aftersales team in Mexico City. This Specialist is responsible and acts as the key point of contact between wholesalers and Supply Chain Management (SCM) areas. This role is responsible for ensuring accurate order processing, proactive back-order monitoring, efficient resolution of logistics issues, and timely response to customer inquiries and complaints. The position requires strong analytical and customer service skills to secure operational efficiency, improve wholesaler experience, and support continuous improvement initiatives.

A Typical Day at Nissan:

• Serve as the primary contact ("window person") between wholesalers and SCM to guarantee smooth communication and alignment.
• Manage and process customer orders, ensuring accuracy and timely execution.
• Monitor and follow up on back orders, providing updates and action plans to resolve delays.
• Handle and resolve customer complaints by coordinating with internal stakeholders to provide effective solutions.
• Track logistics status and address carriage or transportation issues proactively.
• Support system and process improvements by providing feedback and leading small-scale initiatives.
• Generate and maintain reports related to order status, complaints, and logistics to ensure transparency and KPI tracking.
• Collaborate cross-functionally with supply chain, logistics, and customer service teams to resolve bottlenecks and ensure operational excellence.

Professional Profile We Are Looking For:

• Bachelor's degree in Business Administration, Supply Chain, International Trade, or a related discipline.
• 2–3 years of hands-on experience in supply chain operations, wholesale operations, or customer service, ideally in a fast-paced environment.
• Prior experience in the automotive or aftermarket parts industry.
• Experience managing customer complaints, oversee order processing, and ensure logistics follow-through.
• Proven track record in coordinating with cross-functional teams to resolve operational challenges.
• Upper Intermediate English language skills.
• Proficiency in Excel, including report generation, data analysis, and inventory tracking.

Desired:

• Professional certification in Logistics, Supply Chain Management, or Customer Service (e.g., APICS, CSCMP, Six Sigma).
• Proficiency in ERP systems, especially SAP.
• Exposure to process improvement initiatives, system support, or workflow optimization projects.

Estimated travel requirements: 40% (annually).

What You'll Look Forward to at Nissan:

Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation.

Rewards: Nissan offers a comprehensive benefits package to support the well-being and success of our employees, with offerings that may vary by location and role.

Nissan (NMEX, NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition. By applying for the advertised position, candidates acknowledge that Nissan Mexicana and its subsidiaries reserve the right to conduct a public conduct search due to the sensitive nature of the assets and information involved in the role. This includes, but is not limited to, proprietary information, financial data, and other assets requiring safeguarding. Nissan Mexicana and its subsidiaries assure confidentiality and compliance with all legal requirements regarding the use of such information. By applying for this position, you are consenting to this check.

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Nissan values inclusion in all areas of our business, striving to mirror the diversity of our customer base and communities. Join us in our commitment to diversity and inclusion.