Regional Service Development Manager

Regional Service Development Manager

Come drive innovation with us. We are currently looking for a Regional Service Development Manager to join our team in the West Region.

A day in the life:

The responsibilities listed are not intended to be an exhaustive list of all duties for this role. Additional tasks may be assigned, as needed, to support business objectives.

Monitors and guides aftersales programs and initiatives while supporting Fixed Operations Managers (FOMs) in meeting and exceeding parts and accessories sales objectives across dealerships within an assigned region. Ensures consistent execution of customer-focused processes, promotional rollouts, and other initiatives. Provides training and follow-up support to address performance challenges. Tracks sales performance against objectives, develops action plans to close gaps, and supports strategies to grow aftersales business by providing feedback on new and existing initiatives.

Aftersales Performance & Regional Support

• Identifies dealership aftersales potential.
• Supports the Regional Aftersales Manager (RAM) and FOMs with prioritization, implementation, follow-up, and escalation activities.
• Focuses on technician capacity, parts and labor revenue per active customer, and customer retention strategies.

Program Rollout & Communication

• Ensures the Aftersales Field Team understands national and regional initiatives.
• Promotes program goals and objectives within dealerships.
• Adapts programs to regional requirements.
• Communicates eligibility criteria, administrative rules, and operational guidelines.
• Analyzes program performance and provides recommendations for improvement.
• Monitors progressive dealership adoption of key initiatives.

Service Operations Technology

• Assists dealers with the execution and effective use of service operations technology, including online reservation systems and digital media centers.
• Supports initiatives to increase service volume, improve customer convenience, and strengthen brand representation.
• Addresses regional challenges affecting adoption and growth.
• Measures program value and sales impact and provides feedback for improvement.

Inventory Management

• Analyzes dealership expertise and practices related to inventory management.
• Monitors regional daily stock order utilization.
• Oversees participation in retail parts management and inventory improvement programs.

Sales Strategy & Analysis

• Assists in developing sales objectives and communications for FOMs and Area General Managers (AGMs) using regional market insights.
• Tracks base parts and accessory sales performance.
• Analyzes and reports sales data to national and regional management.
• Evaluates sales programs, market conditions, and competitor activities.
• Assesses the impact of programs and promotions and recommends improvements to drive sales.

Customer Experience & Satisfaction

• Monitors dealership customer experience, including satisfaction survey results.
• Reviews dealership pricing to ensure competitive and fair practices.
• Advises FOMs and dealerships on improvement plans to enhance customer satisfaction and retention.
• Monitors service advisor sales performance.

Customer Experience Collaboration

• Coordinates with the Customer Experience team on recurring Consumer Affairs issues.
• Reviews case volume trends and customer survey data to identify dealer process gaps.
• Alerts FOMs to issues affecting base and accessory sales.
• Incorporates solutions for recurring issues into training and updated processes.

People Management & Development

• Develops and manages assigned regional analysts and/or contract staff.
• Conducts interviews and performance assessments.
• Builds skills and competencies through targeted assignments and training.
• Reviews performance, provides coaching, and documents progress.
• Communicates feedback in an honest, fair, and effective manner.

Who we're looking for:

Required:

• Minimum of 6 years of progressive Marketing and Sales experience, including:
• At least one successful rotation in a field support role (DOM, FOM, or FSM).
• At least one rotation within the Aftersales function.
• Experience as a FOM is required.
• One additional prior assignment in a related area.
• Experience may span dealership, regional, headquarters, or manufacturing environments.
• Prior supervisory and direct sales experience is preferred.

Technical & Functional Skills

• Strong understanding of Nissan Aftersales programs and their dealership implementation.
• Working knowledge of word processing, spreadsheet tools, PC applications, and sales-related systems.

Leadership & Work Management

• Ability to train and motivate others to follow established procedures.
• Strong organizational and prioritization skills with minimal supervision.
• Ability to remain productive in a virtual work environment.

Communication & Influence

• Ability to influence others through dealership knowledge, clear communication, and credible recommendations.
• Strong presentation and analytical skills.
• Attentive to diverse opinions and perspectives.

Customer & Results Focus

• Maintains focus on the best interests of the dealership and Nissan.
• Dedicated to meeting internal and external customer expectations.
• Results-driven, even in challenging situations.
• Able to assess complex situations and seek assistance when required.

Physical Requirements

The physical requirements described below are representative of those an employee must normally meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform the essential job functions. Travel: Approximately 50% day and overnight domestic travel. Must reside in Regional market.

What you'll look forward to at Nissan:

Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization.

Rewards: Be supported with a Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP). For more information, access our Nissan Benefits Overview Guide.

Nissan is committed to a drug-free workplace. All employment is contingent upon the successful completion of drug and background screenings in accordance with Nissan policies and in compliance with federal, state, and local laws, including the California Fair Chance Act and the Los Angeles County Fair Chance Ordinance. Nissan will consider qualified candidates with arrest or conviction records for employment in a manner consistent with these laws.

It is Nissan's policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire; Nissan uses E-Verify to validate employment eligibility.

NISSAN FOR EVERYONE

People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team. When everyone belongs, the power of NISSAN is undeniable. Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees – with shared characteristics or interests – build allies, and foster a company culture where all employees feel supported and included.

Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help