NESNA Claims Support

NESNA Claims Support

Location(s): Aguascalientes

Job Schedule: Full-time, Onsite

Education Requirement: Highschool required, bachelor's degree preferred

Come drive innovation with us. We are currently looking for a NESNA Claims Support to join our team in Aguascalientes.

A Day in Life:

In this role, you'll provide daily support to dealer personnel, review and process service contract claims with accuracy, and ensure compliance with NESNA policies. You'll document all activity, achieve quality KPIs, and be part of a collaborative team environment where your technical knowledge and communication skills make a real impact.

Responsibilities:

• Provides day to day direction and assistance to dealer personnel with telephone and email support for Nissan Security+Plus, Infiniti Elite, Mitsubishi Diamond and QualityGuard+Plus service contracts.
• Review submitted claims for accuracy, perform appropriate research with available tools to verify contract coverage and eligibility to NESNA policies, verify parts and labor charges.
• Process claims payments and conduct transactions according to NESNA policies & procedures to ensure proper use of Company funds.
• Document all claims and communications in appropriate systems.
• Achieve claims management & quality KPIs as assigned.
• Promote positive work environment within a large team.
• Perform other duties as necessary.

Who We're Looking For:

Mandatory Requirements:

• Advanced US oral and written English required
• One or more years of directly related experience at a professional level.
• Experience in customer service in an automotive sector
• High School or equivalency, bachelor’s degree in a related discipline is preferred.
• Strong interpersonal, decision-making, negotiation, and conflict resolution skills
• Strong working knowledge of Microsoft Office Suite and other PC applications
• Typing skills: 35 wpm (make a test)

Desirable:

• Automotive technical experience, experience at a dealership or manufacturer preferred.

What You'll Look Forward to at Nissan:

Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization.

Rewards: Nissan offers a comprehensive benefits package to support the well-being and success of our employees, with offers that may vary by location and role.

Nissan (NMEX, NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.

By applying for the advertised position, candidates acknowledge that Nissan Mexicana and its subsidiaries reserve the right to conduct a public conduct search due to the sensitive nature of the assets and information involved in the role. This includes, but is not limited to, proprietary information, financial data, and other assets requiring safeguarding. Nissan Mexicana and its subsidiaries assure confidentiality and compliance with all legal requirements regarding the use of such information. By applying for this position, you are consenting to this check.

NISSAN FOR EVERYONE People are our most valuable assets, and diversity and inclusion are essential to maximizing the power of each team member. Our Corporate Diversity Initiative ensures our workplace meets the unique needs of our employees and customers. We are committed to creating a culture where everyone belongs and feels respected, valued, and heard.

Nissan values inclusion in all areas of our business, striving to mirror the diversity of our customer base and communities. Join us in our commitment to diversity and inclusion.

THIS IS NISSAN: