Aftersales, Manager - NMIPL

Job Title

Expected End Results

Major Activities

Increasing Body & Paint Revenue

1. BPRO Drive - Target finalization for all India. Regular monitoring dealer dispersion w.r.t target. Review with bottom dealers along with the filed team.

2. BP Parts/BPRO - Target finalization for all India. Regular monitoring dealer dispersion w.r.t target. Review with bottom dealers along with the filed team.

3. Commodity Penetration: Monitoring BP Commodity penetration. Dealer dispersion and review with bottom dealers to identify the root cause and actions.

4. Body 5 - Based on the customer concerns/revenues, identifying the dealers for Body 5 activities. Execution and implementation of body 5 at identified dealers. Monitoring the results after implementations.

5. PMGR to BP Conversion - Visualization through daily reports. Dealer dispersion w.r.t target/national average/best dealer. Improvement actions through bottom dealer reviews.

6. Quarterly review with vendors for ORC Reconciliation and improvement of business.

7. Raising the Paint ORC Invoices for collection of business auxiliary charges.

Digital estimation through Artificial Intelligence

1. Enrolment of dealers in AI

2. Monitoring and improving of AI estimates through AI vs BPRO

3. Circulation of daily dashboard

4. Regular meeting with vendor to address the dealer concerns/software challenges.

5. Followup with vendor/ISIT for DMS Integration.

6. Daily dashboard for AI Penetration and month dashboard for Revenue enhancement.

7. Review with weak dealers along with field team to improve the penetration.

Paint Drop Shipment

1. Conversions of dealers in paint drop shipment

2. Regular meeting with potential dealers to convert under paint drop shipment.

3. Execution of paint orders from warehouse.

4. Weekly order/invoice reconciliation with Nippon/retailers/warehouse and dealer.

5. New proposal for BP consumables to be converted under drop shipment model.

Insurance Renewal Penetration

1. Target finalization and monitoring dealer wise target vs actual dealer dispersion management. Review with weak dealers to improve the penetration.

2. Coordinate with NRFSI to launch the new schemes to improve the insurance renewal.

3. Arranging the steering committee with insurance partners for quarterly review/dealer concern addressal/improvement actions.

4. Regular follow up with NRFSI to include the channel partners for better coverage.

5. Road Side Assistance

1. Securing RSA budget, negotiation with vendors for best price, floating of RFQ to get the best quotes from other service providers.

2. Finalization RSA retail prices and schemes.

3. Dealer dispersion monitoring, review with bottom dealers to make the counter measures and identifying the root cause.

4. RSA payment execution monthly. Sharing of NVS data, verifying the details with vendor, invoice creation and payment closure with accounts team.

5. Weekly/monthly meeting with vendor for customer concern addressal and improvement action plan.

6. Daily dashboard-->Parato Analysis of Concerns-->Action followup from TCS to reduce the concerns.