Senior Marketing Operations Manager - Remote Eligible

Senior Marketing Operations Manager

This is a senior, client-facing leadership role within a fast-paced marketing agency. The Senior Marketing Operations Manager oversees the end-to-end execution of all client campaigns, ensuring quality, consistency, and operational excellence. This person acts as the final escalation point before issues reach leadership and provides hands-on guidance to project managers and execution teams.

The ideal candidate is a strong communicator with deep agency experience, exceptional organizational skills, and the ability to manage multiple client workflows simultaneously.

Responsibilities:

• Oversee the execution of all client campaigns across multiple accounts.
• Manage and support project managers, ensuring deadlines, deliverables, and quality standards are consistently met.
• Serve as the last point of escalation for campaign issues, blockers, or client concerns.
• Ensure operational processes are followed and continuously improved.
• Review campaign builds, automations, and platform setups (e.g., Go High Level) for accuracy and completeness.
• Maintain high communication standards across internal teams and with clients when needed.
• Provide leadership with visibility into project health, risks, and performance.

Requirements:

• Minimum 5 years of experience in a marketing agency, specifically in a managerial role overseeing client work.
• Exceptional English communication skills — clear, articulate, and client-ready.
• Strong organizational skills and attention to detail.
• Hands-on familiarity with marketing execution platforms, ideally including Go High Level and similar tools.
• Proven ability to manage and mentor project managers and cross-functional teams.
• Comfortable acting as the final quality and escalation checkpoint before leadership involvement.

Key Skills:

• Agency-seasoned operator who thrives in structured execution.
• Confident communicator who can represent the agency professionally.
• Detail-driven, process-oriented, and proactive in identifying issues before they escalate.
• Comfortable balancing strategic oversight with hands-on involvement when needed.