Customer Service Manager

Customer Service Manager

Nino Salvaggio is currently looking for a Customer Service Manager to work in our Livonia location projected to open Fall 2025. Training will be conducted in our other metro Detroit locations (Troy, Bloomfield Twp, Clinton Twp, St Clair Shores).

Responsibilities:

• Effectively direct and supervise all functions and activities of the front end department and personnel.
• Develop and implement plans and department goals for maximizing sales, gross profits and overall results in the department.
• Direct work flow in the department and coordinate activities to ensure excellent customer service and minimal wait times.
• Adhere to all local, state and federal health and labor laws, OSHA regulations and EEOC requirements ensuring that the work environment is safe and free from discrimination and harassment.
• Develop associates within Interview, hire, train and develop a productive team of associates department through training, supervision, delegation and appropriate rewards and discipline.
• Balance cash receipts or trouble shoot errors or discrepancies in cash or column balances.
• Ensure all associates adhere to proper procedure and customer service standards.
• Maintain effective work schedules for front end personnel to meet business volume and traffic flow requirements including monitoring time and attendance.
• Maintain good communications in the store and throughout the organization.
• Address all customer and employee complaints promptly and efficiently.
• Follow and ensure compliance of all established company Alcohol Sales guidelines, and all Federal, State, Local and County Alcohol Sales laws and ordinances.
• Motivate associates to achieve company sales and customer service goals.
• Assist cashiers and customers with refunds, over rings and other transactions requiring supervisory approvals or overrides.
• Ensure favorable department image to customers by maintaining a clean, attractive and friendly department.
• Approve customer checks and assist customers with courtesy check cashing application forms.
• Ensure all funds, monies, media, active gift cards, change orders, deposits, etc. are properly secured at all times.
• Ensure return to stock items are handled in a prompt and orderly manner with the most immediate attention given to refrigerated and other perishable items.
• Other duties as assigned.

Qualifications:

• Previous customer service management experience, required.
• Cash management experience, required.
• Must be able to work early mornings, nights and weekends.
• Must have reliable transportation.
• High school diploma or GED, required.
• Demonstrate excellent team building skills.
• Excellent communication - able to communicate effectively with department employees and customers.
• Must be able to stand and/or walk for 8 or more hour periods.
• Must be able to regularly bend, lift and/or move 25 pounds.

Benefits:

• Health
• Dental
• Vision
• Short term disability
• Accident
• Hospitalization
• Critical illness
• Cancer
• Life insurance
• Flexible spending
• Education reimbursement
• 401K match
• Employee discount
• Company paid life insurance policy
• Company paid LTD policy

If you are interested in this position, please follow the 2 step application process which includes a formal application after some initial questions. EOE

Compensation: $19.00 - $21.00 per hour