IT Support Engineer

IT Support Engineer

Join us on our mission to become the #1 retail trading platform in the world. Welcome to the dynamic world of NinjaTrader! As an industry-leading trading platform and futures broker, we're on a mission to empower traders to take control of their financial destiny. How do we do it? We provide cutting-edge products and services that enhance the trading journey. Whether a seasoned pro or just starting out, NinjaTrader equips traders with award-winning software and brokerage services to navigate the world's leading financial markets with confidence. Our growth story is nothing short of exhilarating. Over the last 20 years, NinjaTrader has been dedicated to understanding and supporting traders on their journey toward trading triumph. In the last five years alone, our user base has grown by 400% to over 1.9 million users and we have become the number one rated futures brokerage worldwide. But we're not stopping there. We're constantly evolving, pushing boundaries, and modernizing the futures industry. Our commitment to innovation means users will always have access to dynamic tools, real-time support, and a community of like-minded traders. Join us as we redefine what's possible in trading, advocate for our customers, and continue our journey toward becoming the world's top retail-focused trading platform.

What you'll do:

NinjaTrader is scaling rapidly, and our IT Support Engineer will be at the center of that growth — ensuring our people, systems, and tools work seamlessly together. This role is not just about resolving tickets; it's about building and maintaining the modern IT foundation that powers a global fintech business. From managing identity and device security to automating SaaS workflows, you'll be a critical partner in enabling productivity, safeguarding access, and delivering exceptional employee experiences across the company.

In this role you will:

• Provide responsive, courteous, and high-quality support for employee requests across desktop, laptop, software, mobile devices, and business-critical applications
• Administer Okta as our Identity Provider (IDP), including SSO and SCIM provisioning/de-provisioning to ensure secure and efficient user lifecycle management
• Manage and support JAMF (for macOS) and Intune (for Windows devices) to ensure compliance, security, and a consistent end-user experience
• Administer and support SaaS applications including Slack, Office 365, and Google Workspace, ensuring smooth onboarding/offboarding, license management, and integrations
• Configure and optimize JIRA Service Desk automation to streamline ticket routing, approvals, and resolution workflows
• Deliver end-user training and frontline support via phone, email, and chat with a focus on professionalism and rapid issue resolution
• Log, track, and manage requests using our service desk system, applying analytical skills to determine when escalation is required
• Contribute to improving IT processes, automating provisioning, and enhancing security posture as we scale

What you'll need:

• 3+ years of IT support or IT systems engineering experience in a modern enterprise environment
• Strong knowledge of Okta administration (SSO, SCIM, MFA policies)
• Hands-on experience with JAMF and Intune for device management
• Experience supporting Slack, Office 365, Google Workspace, and other SaaS productivity tools
• Experience with JIRA Service Desk administration and automation
• Familiarity with Microsoft, Apple, and Linux operating systems
• Strong troubleshooting and analytical skills to quickly diagnose and resolve issues
• Ability to thrive in a fast-paced, scaling organization, working independently under minimal supervision

Bonus points for:

• Associate's or bachelor's degree in a technology-related field or industry certifications (Okta, Jamf, Intune, CompTIA, etc.)
• Experience automating IT workflows and SaaS user lifecycle management
• Prior support experience in a cloud-first SaaS or fintech company

Compensation:

The salary range for this role will be $65,000.00 - $75,000.00 USD. In addition, this position will also receive an annual target bonus of 6%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%). Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 18 days per year (some positions may qualify for more) plus seven paid holidays.

Location: This role is based in Chicago, IL. We are not open to remote candidates for this role

Hybrid: For Chicago-based employees, we follow a hybrid work schedule: In-office Tuesday through Thursday, with remote work on Mondays and Fridays. In addition to these weekly remote days, we offer:

• 20 additional flex remote days annually
• 5 Company Wide Office-Optional weeks tied to major holidays

Our Core Benefits Include:

• Generous PTO
• 7 Paid Holidays Annually + 5 Conditional Holidays Annually
• 1 Service Day Annually
• 401k with 3.5% Company Match
• Paid Parental Bonding Leave
• Health, Vision, Dental Coverage
• Life and Disability Insurance Covered 100% by NinjaTrader

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.