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Customer Support Representative
Resolve customer inquiries and support pharmacy partners to enhance service efficiency.
Tempe, Arizona, United States
Entry Level
$21.75 USD per hour
3 days ago
✨ About The Role
- The Customer Support Representative will deliver exceptional support via email and chat.
- The role involves reviewing and responding to 40-50 support tickets daily.
- Responsibilities include communicating with pharmacy partners, patients, and internal team members.
- The representative will answer questions regarding prescription orders, refunds, tracking, and delivery.
- The position requires working in the office three days a week in Tempe, AZ.
âš¡ Requirements
- A bachelor's degree or extensive support experience is preferred for this role.
- Candidates should have experience in customer service, retail, hospitality, or pharmacy settings.
- The ideal candidate will possess proactive energy and thrive in a fast-paced tech startup environment.
- Strong communication skills are essential, particularly in active listening and de-escalation.
- Experience with support tools like Zendesk, Salesforce, or Gladly is a plus.
Customer Support Representative
Tempe, Arizona, United States
$21.75 USD per hour
Support
About NimbleRx
On-demand prescription delivery.