Software Engineer II - Systems Engineering , ITC

Virtual Desktop Infrastructure Engineer II

Bangalore, India

Who You'll Work With

You will join a growing, global team focused on virtualized end user compute and work closely with the Windows Endpoint function, working in agile sprints. We are responsible for Nike Data Center and Azure deployments around the globe. You will work closely with teams across Technology Operations, with partner support and engineering teams in USA, Europe, and Greater China.

Who We Are Looking For

As a Horizon VDI Endpoint Engineer at Nike, Inc., you will play a key role in ensuring the smooth and efficient delivery of our global Virtual Desktop Infrastructure platform. Your responsibilities will include maintaining an enterprise-scale VDI infrastructure, collaborating with business teams to onboard new personas, resolving escalations from support, automating operational work, and continuing your technical development. You will maintain, improve, and implement the product, service, software, and process lifecycles for virtual end-user compute across the enterprise.

Key Qualifications:

• 2-4 years supporting and maintaining a VDI environment, including experience with VMWare Horizon
• 2+ years supporting and maintaining VMWare vSphere for VDI environments
• Experience administering and supporting Windows server and client operating systems
• Strong troubleshooting skills, with the ability to resolve technical issues in a timely manner
• Excellent communication, customer service, and collaboration skills
• Must have basic knowledge of WAN & LAN, VLANs, Ethernet, TCP/IP, and general networking
• Experience in a scripting language such as PowerShell, Bash, or Python
• Desire to learn, implement, and extend automation patterns
• Demonstrated positive impact on the business outcomes for a large scale VDI environment
• Experience with FSLogix, DEM, App Volumes
• Experience with performance monitoring and troubleshooting tools like vROPS or ControlUp is a plus
• Experience with Zero and/or Thin Client technologies (e.g. iGel) is a plus
• Experience with AWS or Azure is a plus
• Experience supporting Citrix XenApp/XenDesktop is a plus
• Experience with Infrastructure as Code (e.g. Ansible) is a plus

What You'll Work On

Daily responsibilities will involve supporting a growing desktop virtualization environment, implementing, maintaining, or migrating towards infrastructure and engineering best practices. Responsible for following change control procedures to plan, test, and implement infrastructure and application changes in coordination with business partners. Work with other multi-functional teams and groups to support projects and initiatives, and to assure knowledge transfer for new systems. Provide L3/L4 support for user incidents, escalating issues to vendors, and providing end-user documentation and knowledge base articles.