Senior Manager, Retail Operations, Pacific

Nike Value Stores Leadership Role

Our Nike Stores are the best physical expression for our consumers to experience everything our brand has to offer. As a critical enabler for Pacific, our Nike Value Stores (NVS) play an integral role in showcasing fresh product for our consumer and brand passion for sport, community and service.

Reporting to the Senior Director Nike Direct Stores, this role will lead the strategic delivery of operational programs and tools through our fleet of stores to optimise the consumer experience and drive sales. This role sees you working in partnership with

Who We Are Looking For

We are looking for a commercial, analytical and hands-on leader with a deep understanding of retail operations across labour and wages, back-of-house management, systems and retail process improvements.

The successful candidate will have an innate ability to influence and inspire operational execution at a store-level, embedding critical programs and tools within a retail environment. We're looking for someone driven by a desire to improve and bringing to life new and efficient ways of working through others using their strong project management, communication and influencing skills. Interstate and international travel may be a requirement of the role.

• Have 5+ years of large-format retail operations experience or back-of-house management.
• Proven leadership capability to influence teams to adopt and embed operational excellence.
• Demonstrable financial and commercial acumen through labor planning making data-driven decisions.
• Show the ability to engage and communicate cross-functionally to drive action on territory specific-needs.
• Have a shared passion for sport, community and the consumer.

What You'll Work On

In this role you will lead the delivery of operational programs across our portfolio of Nike-owned stores, optimising retail efficiencies and creating a best-in-class consumer experience.

• You will be responsible for ensuring the consistent execution of the Nike Stores strategy across our Nike Value Stores fleet.
• You will build action plans, in partnership with senior store leaders and cross-functional teams to maximise profitability, productivity and business growth.
• You will lead, coach and embed operational programs and tools to enhance our selling and service culture to our Nike consumers.
• You'll lead operational change management activities that drive efficiency and enable best practice.
• You will review and evaluate store effectiveness through workforce planning activities and obsessing the consumer experience (Checkouts, Fitting Rooms, Returns, and in-store programs and experiences).