Spanish Speaking Customer Service Representative - Remote Eligible

Spanish Speaking Customer Service Representative

We are seeking a Spanish-speaking Customer Service Representative to join our growing team. In this role, you will be the first point of contact for our Spanish-speaking customers, providing assistance, resolving issues, and ensuring a positive customer experience. You will handle inquiries via phone, email, chat, or other communication channels, while maintaining professionalism, empathy, and efficiency.

Key Responsibilities

• Respond to customer inquiries in Spanish and English, providing accurate information and solutions.
• Assist customers with product or service-related questions, troubleshooting, and order support.
• Manage customer accounts by processing requests, updating information, and documenting interactions.
• Escalate complex issues to the appropriate departments when necessary.
• Maintain a high level of customer satisfaction by delivering timely, friendly, and effective service.
• Meet performance targets, including response time, resolution rate, and customer satisfaction scores.
• Contribute to a team-oriented environment, supporting colleagues and sharing knowledge.

Skills, Knowledge and Expertise

• Fluent in Spanish and English (written and spoken).
• Previous experience in customer service, call center, or a related field is preferred.
• Strong communication and active listening skills.
• Ability to multitask, problem-solve, and work under pressure.
• Tech-savvy with proficiency in using CRM systems, ticketing tools, and Microsoft Office/Google Suite.
• High attention to detail and a customer-first mindset.

Benefits

• Above market salary
• HMO on Day 1 for principal and two dependents
• Government-mandated benefits
• Performance-based incentives
• Quarterly company events
• 1,000 PHP de minimis
• Equipment and software provided

About NightOwl Consulting

NightOwl Consulting was born from the desire for more! As prior clients of a BPO, we found ourselves struggling with support, understanding of our business industry, and the treatment of our global family… from this, NightOwl Consulting was born. Our mission is to connect companies with world-class talent with the overall vision to build a global family that aspires to reach its highest potential.