Lead Software Engineer

Lead Software Engineer

We're on a mission to improve health and wellbeing by providing innovative, accessible, and personalized experiences for our members. As part of this, we're growing our Data & AI capabilities and are on the lookout for a Lead Software Engineer who's ready to push boundaries, influence outcomes, and deliver technology that truly makes a difference.

As a Lead Software Engineer, you'll play a key role in designing, developing, and delivering advanced software solutions within our Agent Experience & Telephony domain. You'll play a key role in transforming nib's customer service and agent experience.

You'll be accountable for:

• Architecting modern software systems in Python and Typescript/Node.js
• Leading the development lifecycle across design, quality, release, and production support
• Ensuring security, performance, and maintainability across our solutions
• Mentoring and managing a team of software engineers
• Driving continuous improvement in engineering standards and delivery practices
• Being a trusted voice in technical direction and thought leadership
• Ensuring production systems are robust, monitored, and meet SLA requirements
• Promoting a culture of psychological safety and learning from success and failure

If you're passionate about building scalable, resilient systems, and thrive in leading high-performing teams within a cutting-edge tech environment, this role is for you.

You'll bring:

• Customer engagement platforms (e.g., Salesforce, Twilio, Amazon Connect)
• Proven experience architecting, developing, and delivering large-scale solutions
• Commercial experience in Typescript/Node.js and Python
• Strong background in cloud-native development, ideally in AWS
• Deep knowledge of software engineering best practices, including CI/CD, automated testing, DevOps, and secure coding
• Experience mentoring and guiding engineering teams
• Pragmatic problem-solving with strong business acumen and product thinking
• A passion for collaboration, inclusion, and continuous improvement

Bonus points for experience with:

• LLMs, embeddings, vector stores, and platforms like Azure OpenAI or Amazon Bedrock
• Intelligent automation tools (e.g., RPA, document processing)
• JavaScript frameworks like React, Vue, or Angular
• API design and documentation (OpenAPI/Swagger)

We know some people only apply when they meet every requirement. We're always on the lookout for curious individuals who will add to the culture – so if this role resonates with you and you have relevant experience; we'd love to hear from you!

nib is a leader in private health insurance, disability support and health services, reshaping the industry through bold innovation, strategic disruption and trusted partnerships. We deliver great value health insurance and support services to protect, connect and empower you to access healthcare when and where you need.

We have a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, helping members and travelers make more informed healthcare decisions and generally live healthier lives.

We embrace a flexible working environment and welcome candidates who reflect the diversity of the communities in which we operate. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day. We encourage Aboriginal and Torres Strait Islander peoples, people living with disability, veterans, LGBTQIA+ as well as culturally diverse community members to apply for open roles.

nib Group is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or would like this advertisement in an alternative format, please contact us at careers@nib.com.au.

Our hybrid working model offers flexibility to work from home or our purpose-built office Hubs, designed for focus, connection, and collaboration. We're committed to coming together with purpose.

Other benefits to support you at work (and play) include:

• New starter benefit to help set up a functional home workspace
• 50% discount on employee health insurance + 35% off travel insurance
• The opportunity to give back to the community through paid leave for volunteering through nib foundation
• Access to our nib Well Program and corporate fitness discounts
• Access to employee share plans, short-term incentive program and life and salary continuance insurance benefits
• 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.