People Services Employee Experience (temporary)

Employee Experience Temporary

Under the direct supervision of the Employee Experience Team Lead, the Employee Experience Temporary will provide supplementary support to the Employee Experience Team. They should provide top of the line customer service and collaborate with team members to learn and own multiple areas of the Employee Experience Team responsibilities. They should provide consistent support to meet the goals of the team and department.

National Heritage Academies (NHA) partners with communities to build and operate public charter schools. Founded in 1995, today NHA serves over 100 schools in nine states, with more than 65,000 students in kindergarten through 12th grade. Our schools are designed to eliminate the achievement gap and provide school choice to families so their children are prepared for success in college, career, and life. A majority of our schools consistently outperform their local district on the state test. According to the Center for Research on Education Outcomes at Stanford University, NHA is a leading performer among charter schools and management organizations, outperforming both conventional district schools and other charter school operators. In addition, according to our employee survey, over 90% of respondents agree that the work they do is meaningful to them. Join our team.

Duties and Responsibilities:

• Facilitate background checks and analyze results to determine if they meet state and NHA safety requirements to be employed at our schools.
• Ensure completion of new hire documentation for all new hires prior to hire date. Work with school leaders and Business Partners to troubleshoot when there are challenges.
• Facilitate conversations between employees and hiring managers to determine the best start date for all parties. Problem solve challenges around start dates such as notice timelines, training, benefit needs, etc.
• Appropriately handle confidential information for purposes of employment.
• Enter all new hires into our HRIS. This includes a full understanding of HRIS capabilities and requirements such as examining position funding sources and exempt/non-exempt status to determine timecard flag requirements.
• Review internal movement requests and make informed decisions on how to process new job offers and set up payroll (includes facilitation of start date conversations and understanding of HRIS processing).
• Work with employees to complete and submit compliance documents such as Colorado HR Personnel forms and Georgia Verifications of Lawful presence where required.
• Process unprofessional conduct requests for all new hires in applicable states. Re-evaluate employment status if prior unprofessional conduct is disclosed.
• Provide technical support to internal and external system users within Oracle and Sterling.
• Intake and conduct quality review of volunteer and coach applications, conduct volunteer and coach background checks, make determinations on eligibility to be in our schools, update relevant systems, and audit schools for compliance.
• Provide guidance to newly hired employees and office staff on how to complete I-9 forms and determine what identification documents are acceptable.
• Provide expert customer service to all employees in the Service Center, schools, and external customers.
• Support employee experience initiatives.
• Minimal travel is expected for this role. Primarily for large company events or professional development sessions. When required, travel will be planned in advance and kept to a minimum.
• Additional duties as assigned.

Qualifications:

• To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The list below represents the knowledge, skills, and abilities of the position.
• Associates Degree in Human Resources or Business Administration preferred.
• One year of experience in human resources or customer service is preferred.
• Proficient in Microsoft Office tools including Excel and Word.
• A high degree of professionalism, maturity, and the ability to maintain strict confidentiality.
• Must have excellent comprehension, retention, and ability to work independently.
• Excellent organizational and time management skills utilized to prioritize workload in a fast-paced environment with changing deadlines.
• Excellent verbal and written communication skills.
• Dependable, professional, organized, detailed oriented and able to perform multiple tasks simultaneously.
• Ability to work in a strong team-oriented environment.
• Ability to be adaptable and flexible.
• Problem solving capabilities necessary to accomplish the duties and tasks of the position.
• Ability to travel when required.

This is an in-person position at our NHA Service Center located at 3850 Broadmoor Ave., Grand Rapids, MI.