Field Service Technician / Engineer - Swindon

Job Overview

We have a great job opportunity available at nGeneration for a Field Service Engineer / Field Support Technician. This role requires the ability to identify and fix hardware and software issues, as well as repair hardware devices. Additionally, excellent client interaction skills are essential.

Once you have completed your induction training, as a Field Service Engineer / Field Support Technician, you will be responsible for visiting customer sites to install, refurbish, and maintain various types of technical equipment, such as EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi, and other industry-related IT equipment.

In this role, you will also conduct site surveys and audits for clients to determine the requirements and specifications for installing or servicing retail/hospitality technical equipment and hardware.

Home location required: Swindon & surrounding area.

Your duties as Field Service Engineer / Field Support Technician will include:

• Conduct daily visits to client locations for the purpose of break fix install, refurbish and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi and other pertinent IT equipment in the industry.
• Travel to client sites to provide on-site equipment swap-out services, minimizing downtime for the client during the replacement process.
• Perform the setup of Wi-Fi devices and identify faults with data network cables on-site.
• Troubleshoot and resolve technical, hardware, or software issues during site visits, promptly escalating to the appropriate team when necessary, solutions are not immediately attainable.
• Ensure troubleshooting steps and actions are well documented and signed off by the client before completing the task at the site. North West, Central, South East & South West (Disclaimer: There will also be UK-wide travel and staying away from home when required).

If you have previous experience in installing, integrating, and testing EPoS hardware and software applications, it would be highly desirable. However, it is not essential as additional EPoS training will be provided. What is important is that you have experience in either IT Technical Support, Electronic Equipment Installation or a similar environment where you have installed, supported, and troubleshooted electronic/technical devices/hardware.

Salary: £28,678 per annum (including on-call supplement) Job Type: Full-Time, Permanent

Working Hours: 13 hour shifts, 3 days on 3 days off rota basis (inclusive of weekends and bank holidays).

Please note: Candidates will need a Full UK Manual Driver's License, which is essential for this role.

This role will involve being on the road daily visiting customer sites, which may involve some overnight stays.

If you are successful in your application, you will be provided with one of our brand-new vans. These vans are equipped with air conditioning, car play, reversing camera and sensors, satellite navigation, DAB radio, and customized racking in the rear tailored to the needs of our clientele. This makes it much easier to load and unload equipment on-site when necessary.

About the Company

nGeneration has been supporting the retail and hospitality industry for over 24 years, providing field service maintenance to the biggest hospitality chains across the UK. nGeneration also boasts a brand-new '20,000' sq ft HQ facility based in Tipton, in the Midlands, that is the central base for all the company's other activities, such as repairs, support hub (service desk), staging and warehousing. All the 'behind the scenes' staff are based at the HQ location.