Senior Desktop And IT Support Technician

Senior Desktop And IT Support Technician

We're seeking a Senior Desktop And IT Support Technician to work on site as part of a team to maintain IT assets for a large organization on Fort Leavenworth. This role will be responsible for performing this effort on site reporting directly to Army customer and local Program Manager.

Responsibilities

• Provide planning and prioritization.
• Attend planning meetings for events requiring IT and A/V support.
• Maintain desktop IT software, hardware, peripherals and infrastructure for large military and civilian organization on Government network.
• Operate, support, and maintain phone and video teleconference equipment.
• Monitor systems to ensure compliance with Army policies and procedures.
• Assist users in troubleshooting various hardware and software issues.
• Prepare weekly and monthly planning and status reports.

Required Experience

• Three (3) years of IT infrastructure operation and maintenance.
• Three (3) years of desktop administration managing images, security patches, backup/recovery, account access, software installation and troubleshooting.

Preferred Experience

• Experience operating and support video teleconferencing equipment.
• Experience managing IT desktop equipment on Army networks with direct interface with the Network Enterprise Center (NEC).

Education / Certifications

• REQUIRED: Information Assurance Technical Level II per DoD 8570.01-M. The applicable Computing Environment (CE) or Operating System (OS) is required (Windows 7/10 or higher).
• Security+ Certification.
• Preferred: Bachelor's Degree in technical or IT discipline (or equivalent experience).

Other Qualifications

• Must be US Citizen.
• Possess clear and precise oral and written communication skills.
• Ability to work independently and as part of a team.
• Able to meet requirements to work on a military installation, including having a valid state driver's license and automobile insurance.
• Be self-motivated with the ability to establish priorities and effectively manage time to complete multiple tasks within specified timeframes.
• Demonstrate high standards of quality and accuracy.
• Be in attendance and punctual as scheduled.
• Be completely functional in MS Word, Excel, and PowerPoint.
• Candidate must be able to travel as required.

We offer competitive benefits and compensation package including paid time off, paid holidays, medical, dental, vision, long-term disability, voluntary life insurance, legal benefits, identity theft protection, health savings account, education reimbursement, learning and development reimbursement, company-paid basic life insurance, company-paid short-term disability, and a 401(k) plan with a company match.

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