Transportation Management Senior Account Manager

Transportation Management Senior Account Manager

The Transportation Management Senior Account Manager is responsible for the operational execution for one or many pieces of business. This position includes the management of people, process, organic growth, and customer satisfaction.

Responsibilities

Daily operational point-of-contact for internal NFI divisions and clients

Provides guidance and training to TM Coordinators, Planners, Team Planning Leads & Account Managers

Ability to oversee and establish strong, positive relationships with vendors. Ensuring the consistent and cost-effective procurement of transportation services needed for operations

This role involves monitoring and evaluating vendor performance against key performance indicators (KPIs), ensuring service and cost efficiency

Primary point of contact for all vendor-related communications and issues, working to resolve problems proactively

Experience managing the transportation of temperature-sensitive goods using refrigerated (reefer) equipment including all modes of transportation

Knowledge and understanding of temperature-controlled requirements to ensure compliance is maintained throughout a shipments life cycle

Project manage new implementations and continuous improvement exercises for key customers

Manage customer and carrier aging

Identify and effectively implement continuous improvement strategies that improve internal and external operations

Execute operations based on contract language with a focus on key performance indicators and service level agreements

Manage a team of TM coordinators and facilitate daily operational activities to service the customer

Create & implement custom operational procedures for individual customers that include the management of daily shipment activity, route guides, exception management and resolution processes, appointment scheduling, tracking initiatives, carrier procurement, spot market management, and shipment optimization

Manage carrier compliance and create accountability for service expectations

Consult and offer best practices through extensive knowledge of the supply chain market and your customer’s network

Identify opportunities to connect customers to other NFI divisions to improve their network and drive revenue to the broader organization

Conduct quarterly business reviews (QBR) with your customer through several presentation methodologies

Collaborates with TM director of operations to create and manage internal/external standard operating procedure (SOP) documentation

Work with TM Engineering to Identify opportunities for optimization improvements, quantify the value, and implement the adjusted constraints

Recognize opportunities and work to organically grow existing business

Must gain familiarity with NFI departments such as Carrier Relations, Freight Audit/Payment, and Invoicing

Qualifications

BA or BS degree required

Ability to facilitate responsibility and manage expectations

5+ years transportation-related industry experience with demonstrated acumen

Become a TMS super user with the ability to train other operators

Excellent verbal and written communication skills

Strong problem-solving skills and ability to make decisions

Strong attention to detail with excellent follow-up skills

High level of business acumen and leadership qualities

Professional aptitude, presentation and demeanor

Ability to meet/exceed time-sensitive deadlines

Ability to multitask

Ability to work collaboratively as part of a team

Ability to professionally interact with all levels of internal/external management

Availability to work flexible hours and travel based upon NFI and external client needs

Proficient with MS Applications (Word, Excel, PowerPoint)

In-depth knowledge of TMS programs used for brokerage services

Individual commitment towards sharpening existing or acquiring new skills as required by demands of the business or customers

Salary

We are excited to share that the base salary range for this position is $90,000 - $120,000. This position is also eligible for an annual discretionary bonus, targeted at 5%. NFI considers applicants' qualifications, experience, education, and geographic location when determining a starting rate of pay.

Employees are also eligible for a robust benefit program, which includes Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Paid Time Off, and Paid Parental Leave, among other benefit plan options.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.

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