Drayage Operations Support Manager

Drayage Operations Support Manager

The Drayage Operations Support Manager is responsible for creating, implementing, and supporting all of NFI Cal Cartage's Drayage systems and processes, both internal and external, while ensuring data integrity in all information systems. The focus of this position is to ensure NFI Cal Cartage meets all business requirements, while developing KPI reporting and providing "value-add" efficiencies to our operations. The role is responsible for creating procedures/policies to support and govern Drayage related systems, functions, and processes, and implementing effective operational training and training methods throughout the organization. This position reports to the Director of Operations Support.

Responsibilities

• Developing and implementing Drayage processes that are utilized uniformly across the drayage division
• Accountability for the Drayage TMS. Responsible to monitor and ensure compliance related to data integrity, troubleshooting, systems maintenance, quality/usage audits, and perform ad-hoc reporting
• Developing training programs/practices/policies for NFI Cal Cartage's TMS and BI Tool, and various other systems and processes
• Delivering effective coaching and training for operators on systems tools and processes
• Managing and coordinating all project plans, training and systems activities related to new fleet start-up's and continuous improvement for existing fleets
• Responsibility for creating and maintaining systems and process documentation / defining office and paperwork processes
• Future opportunity to lead and develop operational support team members

Qualifications

• Bachelor's Degree required-preferably is Supply Chain or Logistics
• At least 5 years' experience in transportation experience, preferably in a port or rail drayage environment
• Transportation operational knowledge; CSA 2010, FMCSR, DOT & Hours-of-Service knowledge required
• Must be proficient in all aspects of Microsoft Office; TMS/Trinium experience is a plus
• Respectfully expresses opinions and supports difficult decisions. Develops and delivers communications (verbal and written) that convey a clear understanding of the audience's needs
• Experience in preparing and delivering training and coaching to operators
• Results focused and a desire towards continuous improvement
• Excellent listening skills with the ability to interact and influence individuals at all organizational levels
• Must be proactive and able to work independently
• Ability to travel at a moment's notice for perhaps extended periods of time, up to 50%
• Ability and availability to work extended hours including nights, weekends and potentially holidays as needed

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.

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