Professional Services Consultant

Professional Services Consultant

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

Job Description

To support Nexthink Professional Services, we are looking for a Professional Services Consultant who can provide services activities to Nexthink strategic accounts in order to provide ongoing value to Nexthink customers on different areas of operations.

The focus of the role is to work with set of Service Delivery Managers to provide analysis for customer's dataset and provide recommendations as well as maintain application operations. The role is expected to work collaboratively with SDMs, Professional Services & Customer Success teams.

The main responsibilities of the role are as follows:

• Being able to analyze and benchmark customer's data-set to drive insights for ongoing operations
• Experience on end user computing common issues and proper ways to solve it for enterprises
• Maintain Nexthink healthy operations in terms of product upgrades and healthy consoles
• Analysis customer needs, goals, strategic plans and constraint in order to advice the best possible use of Nexthink
• Provide actionable insights to customers and automation opportunities
• Being part of customer's internal process
• Support customers' initiatives on Nexthink areas of operations
• Ability to build content based on customers' requirements and collaborate with specialized team for advanced content build
• Provide new insights to integrate Nexthink with existing solutions and internal processes
• Work against a set of Service Levels (SLs)
• Stay current on product development/releases to a level required for the above activities
• This position requires 10% travel to headquarter for training purposes

Qualifications

• BE in Computer Science preferred

• Minimum of 3 years of experience in technical consulting, analytics & automation

• History of data analysis and drive to actionable insights and automation

• Experience over transformation projects (e.g. Win10, O365)

• Extensive technical knowledge on end-user computing

• Someone who can collaborate to bring access to product and technical teams, to get the right solution delivered and drive feature innovation gathered from customer input

• Good knowledge of IT operations in a challenging environment

Additional Information

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers' IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees 'Nexthinkers' and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.

If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:

• Permanent Contract and a competitive compensation package (Stock Options also included).
• Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.
• Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer) plus 3 company-paid volunteer days.
• Fresh fruit, cookies, and occasionally some soft drinks as well.
• Regular company and team events like Pizza talks, Team Building activities, Christmas parties, hosting Meetups at the office and more!
• Bonuses for referring successful hires after three months of continuous employment.

Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.