Accounts Executive - Email Support Management

Accounts Assistant

Company Profile

Nextgen is a UK based company that provides services for mobile operators world-wide. We are a growing company with about 300+ employees and offices in Europe, Asia, India, Cairo and the US. Our core competency is the provision of services around the commercial aspects of mobile roaming, in particular data and financial clearing. Our services are based on proprietary software and operated centrally. The software is based on Web and Oracle technology and its main purpose consists in processing and distribution of roaming data, settlement of charges between the operators and providing business intelligence applications to our customers.

Role Purpose & Context

As Accounts Assistant in the E-mail Support Management Team you would take responsibility in terms of working on Roaming agreement queues on OTRS and coordinate with account managers/handlers for resolving & responding queries on operational mailbox. The role reports directly to the Team Coordinator and assists the Payable Management Team on all administration matters.

Key Responsibilities

• Roaming Agreements
• Check and clear OTRS queue on daily basis
• Creating and updating AA13/AA19/AA73 from roaming agreement queue on OTRS and sending them to a responsible person for the approval
• Notifying and taking approvals from Account managers for their respective clients to terminate closed agreement. Post approval same is being updated to disregard sheet
• Updating RAEXOPSDATA/AA14 (except Bank Details)
• Ensure contact and relevant details from RAEXOPSDATA are updated on SMS and IOT side if required without fail
• Hub affiliate configuration under configuration and parameters
• Preparing SMS and IOT agreement list from APEX and shared to path every month
• Sharing of all the documents to the relevant path
• Regular update of RA log sheet
• Notifying relevant account handler about change in company name for their non – invoice generation customer
• Operations Mail Box:
• Providing and replying to the mails of missing invoice request
• Sending requested payment notification to the partner / FCH
• Chasing and follow up of missing invoice for our customers
• Forwarding mails of outstanding debt chase and other request to pmn@nextgenclearing.com
• Handling delivery failures mail, removing and updating contacts on APEX
• Providing AA14 upon request from roaming partner.
• CNDN Mail Box:
• Creating/Entering GSM, SMS and IOT Inbound and Outbound documents.
• Approving Payable positions for which CNA has been raised, Closing relevant Issue Log
• Approving CN/DN entered by Account managers and BO
• Liaising with AM/AH in case of any query
• Sending CN/DN to relevant AM's for validation received on gsmtapinvoices@nextgenclearing.com and smsiwinvoices@nextgenclearing.com