Customer Service Representative (CSR)

Customer Supply Representative

The Customer Supply Representative (CSR) serves as the primary point of contact for Nexperia's customers, ensuring world-class supply assurance and driving customer loyalty. This role is responsible for the end-to-end orchestration of customer inquiries, including order management, demand forecasting, logistics, and dispute resolution. Managing a specific customer portfolio, the CSR acts as a strategic link between the customer and Nexperia's internal business groups to maximize sales potential and service excellence.

Build Partnerships: Develop and maintain professional, high-trust relationships with key customer contacts, Account Teams, and Business Groups.

Proactive Communication: Provide timely and accurate updates regarding order status, supply availability, and potential disruptions.

Customer Advocacy: Act as the "voice of the customer" internally while balancing Nexperia's commercial policies and operational constraints.

Order Management & Supply Chain Execution

SAP Administration: Process customer orders accurately within SAP, ensuring strict compliance with terms and conditions, shipping windows, and internal controls.

Demand Alignment: Analyze gaps between order coverage and lead times/forecasts; proactively influence customers to increase order coverage where necessary.

Issue Resolution: Manage the end-to-end resolution of complaints, returns (RMA), and invoice discrepancies with a focus on speed and accuracy.

Strategic Supply & Performance Driving

Delivery Excellence: Drive activities to achieve benchmark delivery performance (On-Time Delivery) and monitor customer KPIs.

Strategic Planning: Implement collaborative supply chain strategies, including JIT (Just-In-Time) programs, consignment stock, and collaborative forecasting.

Logistics Reviews: Lead regular logistics performance reviews with customers, presenting data-driven insights on lead times, order health, and forecast accuracy.

Continuous Improvement: Analyze NPS (Net Promoter Score) and logistics data to identify trends and implement corrective actions.

What you will need

Education: University or College degree in Business, Supply Chain, Logistics, or a related field.

ERP Proficiency: Strong working knowledge of SAP (or similar Tier-1 ERP systems).

Data Literacy: Advanced Excel skills (Pivot Tables, VLOOKUPs) and the ability to interpret complex supply chain data.

Supply Chain Knowledge: Solid understanding of international logistics, Incoterms, and manufacturing lead times.

Customer Obsession: A relentless focus on delivering value and solving problems for the customer.

Communication: Fluent in English (written and verbal); ability to negotiate and influence stakeholders.

Resilience: Ability to thrive in a high-pressure, fast-paced semiconductor environment.

Industry Preference: Experience in the semiconductor or electronics manufacturing industry is a significant advantage.

Talent acquisition based on Nexperia vacancies is not appreciated. Nexperia job adverts are Nexperia copyright © material and the word Nexperia® is a registered trademark.

D&I Statement

As an equal-opportunity employer, Nexperia values diversity not just because it is the right thing to do but because diverse teams perform better. We are dedicated to being inclusive, and a proof point of this dedication is that we were the main partner of the very first Dutch Paralympic Team NL House during the Paris 2024 Paralympic Games. Our recruitment process is inclusive and accessible to all, and we consider all applicants fairly, as well as providing a safe work environment and reasonable adjustments where requested.

In addition, we offer our colleagues the possibility to join employee resource groups such as the Pride Network Group or global and local Women's groups. Nexperia is committed to increasing women in management positions to 30% by 2030.