Customer Service Representative - 1

Customer Supply Representative

The Customer Supply Representative (CSR) is the primary contact to Nexperia's customers to ensure excellent levels of supply assurance, increasing both customer loyalty and sales potential. The role is responsible for handling and coordinating customer inquiries in the area of ordering, demand forecasting, shipping, billing issues, and complaints. The CSR is generally dedicated to a specific portfolio of (one or more) customers and responsible for developing a strong customer relationship. In addition, each CSR can and will be given tasks that support the team as a whole in our effort to provide best in class support.

Develop and maintain a professional and positive relationship with key customer contacts and counterparts in Account teams, Business Groups and Support Teams at all times

Process customer orders in SAP and ensure compliance and controls including terms and conditions, allowed ship dates, and order change windows

Provide customers with prompt, early and accurate information regarding status of orders, supply, issues, and complaints

Pursue the customer for increased order coverage where gaps exist compared to lead-time, forecast or contract data

Resolve customer complaint, return and invoice query requirements by clarifying customer's complaint

Drive activities to achieve benchmark levels of delivery performance

Understanding customer demands, supply capabilities, and coordinating activities to meet customer demands, including regular production, new products and end of life

Develop and implement strategies to best meet customer demands including strategies and processes like collaborative forecasting, consignment- and JIT programs

Drive regular customer logistics review meetings and provide regular service updates. Prepare relevant material to facilitate discussion on performance, order coverage, lead-time review and forecast

Execute tasks to support tactical sales initiatives when needed pull-forward mismatched delivery commitments, and promotion of product availability

Analyze service performance from logistics data, NPS, customer KPIs and other customer feedback. Define and implement continuous improvement actions.

Bachelor's degree in Business, Supply Chain, Engineering, or a related field.

Minimum of 3 years' experience in high-end customer service, supply chain & logistics, or sales, preferably within the High-Tech or Automotive industry

Advanced Excel proficiency with strong analytical skills

Knowledge of SAP (or other ERP systems)

Experience using reporting tools

Understanding of supply chain processes

Fluency in English; additional language skills are an advantage

Strong communication skills and customer-focused mindset

As an equal-opportunity employer, Nexperia values diversity not just because it is the right thing to do but because diverse teams perform better. We are dedicated to being inclusive, and a proof point of this dedication is that we were the main partner of the very first Dutch Paralympic Team NL House during the Paris 2024 Paralympic Games. Our recruitment process is inclusive and accessible to all, and we consider all applicants fairly, as well as providing a safe work environment and reasonable adjustments where requested.

In addition, we offer our colleagues the possibility to join employee resource groups such as the Pride Network Group or global and local Women's groups. Nexperia is committed to increasing women in management positions to 30% by 2030.