Volunteer Operations Coordinator

Volunteer Operations Coordinator

As a member of the Volunteer Operations team, the Volunteer Operations Coordinator will report to the Director, Volunteer Operations, and support efforts to recruit, educate, and manage volunteers that are needed to support 50 plus NYRR weekly events, including the 5 Borough Series, the TCS New York City Marathon, and Community Matters program needs.

Job Responsibilities:

• Assist with the New York Road Runners (NYRR) volunteer recruitment, onboarding, training, placement, and recognition strategies for over 26,000 volunteers annually to ensure positive volunteer experience.
• Assist with the customer service experience for over 26,000 volunteers year-round.
• Support on-site volunteer management at 20-25 of our events including weekly races, the 5 Borough Series, and the TCS New York City Marathon.
• Correspond with volunteers for each event in a timely manner including initial confirmation, possible changes, emergency information, and post event follow up.
• Support the annual 9 + 1 Program to ensure that runners are aware of the races and other opportunities that meet the requirements of the program.
• Assist in the promotion and execution of the Volunteer Leader Program to ensure volunteer leaders are recruited, onboarded, and trained.
• Support outreach to potential volunteer groups to help grow the impact of volunteers at 5 Borough Series races and the TCS New York City Marathon.
• Assist with the inventory of volunteer equipment, apparel, and incentives for all NYRR events.

System Administration:

• Determine race volunteer needs and post opportunities for over 100 races, community-related projects and experiential events throughout the year.
• Assist with year-round volunteer registration launches and buildout of volunteer opportunities with internal software.
• Assist with the Volunteer and Medical inbox through the Salesforce platform.
• Check-in volunteers, process volunteer communications and lead email communication efforts as it relates to community related projects, monitor the volunteer registration progress, prepare reports and other administrative services related to our on-line volunteer registration system.

Weekly Races, NYRR 5 Borough Series, and the TCS New York City Marathon:

• Coordinate with the Event Management and Logistics (EML) Team and Event Staffing (ES) Team to ensure an appropriate number of volunteers for events.
• Prepare detailed logistical plans detailing volunteer placement for each NYRR event.
• Coordinate volunteer efforts with the Youth and Community Events Team.

Job Requirements:

Experience:

• Minimum 1 years' work experience in the nonprofit or events sector.
• At least 1 years' customer service experience.
• Knowledge of good practice in volunteer management a plus.
• Experience in recruitment or community organizing.
• Experience with volunteer recruitment and management software preferred.
• Ability to comprehend complicated projects and create a set step-by-step plan to complete them.
• Thrive in a fast-paced team setting that includes ongoing collaboration.

Skills and Attributes:

• Strong communication skills; ability to work with diverse groups a must.
• Self-motivated with strong organizational skills, analytical talent, and attention to detail.
• Exceptional written and verbal communications skills.
• Ease with public speaking and facilitation to represent NYRR at various volunteer related functions.
• Ability to meet and perform under tight deadlines, think clearly under pressure, and exercise good judgment.
• Ability to exercise discretion, maintain confidentiality of sensitive information, and exhibit professionalism always.
• Proficient in Microsoft applications (Excel, Word, Outlook, PowerPoint).
• Willingness to work non-traditional hours and various weekends.
• Strong commitment to diversity, equity, and inclusion.

Physical Requirements:

• Ability to lift heavy equipment greater than 10lbs.
• Ability to stand for long periods of time.
• CPR/AED and First Aid Certification or willing to complete the CPR and First Aid Instructor class.

Other Requirements:

• All staff are required to work the NYC Half Marathon, Brooklyn Half Marathon, and the TCS NYC Marathon.

Salary: $55,000/year