Technology Services Group (tsg), Technician II

Technician II

Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

This position ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships. Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments. This person is responsible for the daily management of cost, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure).

Responsibilities include providing technical training and development to departmental resources and customers, actively planning, monitoring, and adjusting expenses to meet and exceed financial expectations and organizational metrics, applying approved principles for evaluating and setting goals and measures to deliver results, establishing and maintaining professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions, utilizing technology to effectively initiate, deploy, and track projects and support services during working hours, performing technical, analytical, or maintenance work, working within standard operating procedures and/or scientific methods, and applying experience and skills to complete assigned work within own area of expertise.

Qualifications include being currently located in the same geographic location as the job or willing to relocate yourself, requiring hardware, software, and database knowledge for integration with external customer technology and systems utilizing remote support tools or onsite visits, ability to communicate highly technical information to both technical and non-technical users, knowledge of Microsoft operating systems (operating systems/software), experience with VPN, Symantec, Remote Desktop Apps, Active Directory, and various Web browsers – preferred, technical certifications such as A+, Network+ – preferred, technical work experience – preferred, experience troubleshooting thermal printers – preferred, grasp, lift (from floor to shoulder height), lower (from shoulder height to floor), push, pull, carry, and manipulate equipment, packages, or parts weighing up to 70 pounds – required, ability to travel by car to various UPS facilities – required, ability to travel overnight for periods of up to 1 week – required, and must have a valid driver’s license – required.

Employee type: Permanent. UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.