Technical Analyst 1 - support

Oracle Technical Support Analyst

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base. This involves resolving post-sales non-technical customer inquiries and technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Responsibilities

As a Technical Support Analyst, you will be responsible for troubleshooting solution-related incidents for the Oracle Health platform, execute mitigation actions and initiate escalation actions as needed. You will perform troubleshooting investigations reviewing front-end and backend applications to mitigate client impacting issues. You will also perform troubleshooting investigations via backend methods by reviewing log files, querying Database tables and cycling servers to mitigate issues that could lead to client impact. You will communicate effectively verbally and in writing to clients and internal stakeholders. You will be responsible for documenting all notes, activities, and resolutions throughout the lifecycle of an incident. You will collaborate among and across teams to ensure issues are getting mitigated in a timely manner. Seeking 1-4 years of relevant industry experience.

This is a 5544 Shift position working at day shift 7am to 7pm, 5 days on, 5 days off, 4 days on, 4 days off, cycling throughout the month. Must have the ability to obtain and maintain federal security clearance necessary for this role which requires being a US citizen.

Benefits

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following:

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law.