Senior Analytics Engineer

Senior Data Analyst

Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. Coinbase customer experience (CX) organization plays an imperative role in achieving our mission. Our team is dedicated to eliminating compliance challenges, empowering our customer experience via self-service and automation, and optimizing customer support interactions to build an effortless experience. As a senior data analyst on our team, you will own and drive projects that create meaningful business impact. You'll have the opportunity to transform data into valuable business insights and help shape our strategy to deliver maximum impact to our customers, while also heavily influencing strategy, planning, and execution.

Job Duties

* Improve customer experiences by developing bar raising metrics, self-service tools, and deep analyses that drive actionable insights * Collaborate with stakeholders to manage a long-term analytic roadmap that balances the tactical and strategic needs of the business * Proactively identify opportunity areas for improvement including deep dive investigations and processes to better serve our customers * Drive the vision, building, and adoption of self-service analytic capabilities; develop these capabilities at scale * Understand data resources and know when, how, and which best to use for each project * Ability to frame and break down complex business problems into key components and recommend practical solutions * Monitor key performance metrics and use data to identify actionable opportunities to increase efficiency and make high-quality decisions that drive performance improvements * Build a collaborative team environment that fosters efficient execution, innovation, and continuous improvement * Develop and support the analytical technologies that give our team timely, flexible, and structured access to their data

Job Requirements

* 5+ years of relevant experience * Advanced SQL and data modeling skills, Python experience a plus * Proven track record of data analysis, reporting and visualization (Looker, Tableau, QuickSight, etc.) * Excellent written and verbal communication skills are required, including experience meeting with and communicating information to senior leadership * Highly collaborative, with an ability to optimally secure inputs from many cross-functional partner teams * Ability to think strategically, formulate appropriate analytical solutions, and execute in order to solve business needs *Nice to haves:* * Report automation experience (e.g. using Python, R) * Knowledge of AWS services and cloud computing * Experience with descriptive and inferential statistics * Experience with product analytics * Experience with customer support metrics/data

Pay Range: $167,280—$196,800 USD

Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information.