Level 3 MIT / Winclient Touch Services Technician

Level 3 Mit/Winclient Touch Services Technician

At CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client has a brand new opportunity for a qualified Level 3 MIT/WinClient Touch Services Technician to join their team onsite in Rio Rancho, NM. This resource will be responsible for sustaining factory computing hardware such as WinClients, Remote Operations Center (Windows-based computer) workstations, and factory network components. In addition to computing hardware, physical touch network support will also be required. This tech will work the hours of 9:00 PM to 9:00 AM, Wednesday to Friday, alternating Saturdays.

Duties and Responsibilities:

• Perform troubleshooting and repairing software and hardware issues on the factory computing equipment. Troubleshooting will take place on the system, module, and component level
• Interface with other computing specialists in IT Networks, Windows, GOS Service Desk, and Process Integration (PI) to troubleshoot complex issues as a team
• Help support parts management; including ordering, forecasting, stocking, and properly disposing of used computing equipment
• Responsible for communication with customers, client technicians, and software/hardware specialists
• Work as part of onsite team maintaining network environments in support of physical touch (Smart Hands) support of Incident and Service Requests
• Provide Incident and Request support by working with remote Level 2/3 teams to assist in resolving outages and fixing issues including replacement of cabling or hardware components
• Provide support in assisting data center teams and data center managers in accomplishing daily infrastructure new landings within SLA
• Perform hardware Rack and Stack installations of both Network and Server equipment, cable management, and installation of required network cabling
• Completion of physical cable installations and removal of cabling components, TOR (top of rack) switches, pathway systems (cable tray), move equipment, network gear and related communications infrastructure hardware and materials
• Provide server install support
• Mount servers into the rack in Datacenter
• Connect network cables
• Set up iLO based on document provided
• Perform patching of servers and clients
• Provide Network Physical Touch support

Skills and Qualifications:

• Associate degree or certification in a technology services/technical discipline, or equivalent work experience preferred
• Minimum 3 to 5+ years of technical experience desired
• Technical certifications are a plus but not required
• Windows imaging knowledge
• Intermediate Windows OS troubleshooting knowledge
• Must be able to lift up to 35 lbs. solo
• May be required to walk/sit/stand/crawl/kneel for extended periods
• Ability to work in hot enclosed environments for short time spans required (i.e., data center hot isles)
• Ability to climb ladders and work from heights
• Must be able to work independently as well as in teams of 3 to 4 and be flexible
• Cleanroom experience is a plus
• Must have excellent customer service skills and excellent written/verbal communication skills
• Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily), Windows 10/11
• Strong sense of ownership and be willing to take responsibility for factory sustaining as well as supporting projects
• Ability to multi-task and prioritize between multiple factory issues

Wage Range: The rate for this position is between $16.45 - $23.15 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits: The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

Expiration Date: This posting is anticipated to remain open until 4/10/2026.

Equal Employment Opportunity: CompucomStaffing, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.

Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants: To the extent required by applicable law, the company maintains a smoke-free workplace.

California Residents: Please review the California Consumer Privacy Act Notice.

Maryland Applicants: Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test.

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

Rhode Island Applicants: The company is subject to chapters 29-38 of title 28 of the general laws of Rhode Island, and is therefore covered by the state's workers' compensation law.

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.