Desktop Support Technician

Desktop Support Technician

Desktop Support Technician Santa Fe, New Mexico Onsite Contract $22.46/hr - $28/hr Our client is looking for a Desktop Support Technician for a 2-month contract in Santa Fe, NM 87505. Applicants must be currently authorized to work in the US on a full-time basis now and in the future. Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Contract Duration: 2 months Required Skills & Experience + One and a half years of related desktop and/or deskside support experience + Solid experience and understanding of IT services and products - including software, hardware, and network troubleshooting skills, PC imaging and deployment, and IMAC experience + Client-facing/executive customer service and good communication skills. + Hardware break-fix, installing, troubleshooting, and preventative maintenance of the site experience. Desired Skills & Experience + Dell support experience (Warranty). + Mac experience. + A+ Certification.

What You Will Be Doing + Troubleshooting Dell laptop/desktop PCs. + Working with end-users to resolve issues. Providing updates to management as needed. + Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. + Documents, maintains, upgrades, or replaces hardware and software systems. + Supports and maintains user account information including rights, security, and systems groups. + Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. + Network connection issues, track network connections back to network switches. + Escalates problems and issues to a higher level of support if unable to resolve. + Represents our client in a professional and businesslike manner and communicates effectively with customers and associates. + Interacts with customers, responding to routine technical questions or request for information.

You will receive the following benefits: + Medical Insurance - Four medical plans to choose from for you and your family + Dental & Orthodontia Benefits + Vision Benefits + Health Savings Account (HSA) + Health and Dependent Care Flexible Spending Accounts + Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance + Hospital Indemnity Insurance + 401(k) including match with pre and post-tax options + Paid Sick Time Leave + Legal and Identity Protection Plans + Pre-tax Commuter Benefit + 529 College Saver Plan