Customer Service Representative

Customer Service Representative

We are seeking a customer service representative (CSR) for a temp-to-hire (T2H) full-time onsite role with a starting pay rate of $16.5/hour. This opportunity is perfect for candidates with strong customer service skills, excellent technical understanding, and the ability to thrive in a fast-paced, high-volume environment.

Responsibilities:

• Handle customer inquiries with professionalism and provide effective solutions.
• Work efficiently in a high-pressure environment, meeting service level thresholds.
• Provide information about products and services while exceeding customer expectations.
• Maintain confidentiality, particularly with billing and credit card information.
• Diffuse difficult customer situations and deliver exceptional service at all times.
• Organize and prioritize workload while multitasking effectively.
• Demonstrate proficiency in grammar and spelling in all customer interactions.
• Perform technical tasks, such as saving files to shared folders, attaching them to emails, and organizing files using a shared file server.

Skills/Experience:

• Technical proficiency is a must; candidates should understand terms like "save to desktop," "open a new tab," and "file explorer."
• Ability to search for files, attach them to emails, and create new folders for file organization is essential.
• Typing speed and accuracy required.

Details:

• Work Hours: Monday-Friday, 8:00 am-5:00 pm onsite.
• After 90 days, candidates will join a rotating late-day schedule (Tuesdays or Thursdays, 10:00 am-7:00 pm).
• Location: Onsite.
• Start Date: Up to 2 weeks after selection due to onboarding processes.
• Duration: Temp-to-hire.
• Compensation: $16.00/hour.

If you are a highly organized individual with strong computer skills and a commitment to top-tier customer service, apply today! This entry into a dynamic team environment will help you build your career while making a meaningful impact on our customers.