Customer Service Coordinator, Corporate

Customer Service Coordinator

Olters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right. The Customer Service Coordinator role offers growth potential opportunities, professional development, an engaging small team environment, the ability to work a hybrid schedule, and amazing benefits.

As a Customer Service Coordinator, you will utilize your extensive knowledge and advanced skills to manage and resolve complex operational and administrative challenges. You will be a key player in improving customer service processes and ensuring outstanding customer experiences at a strategic level.

Key tasks include:

• Resolve high-impact and complex customer issues.
• Develop and implement customer service strategies.
• Lead and coordinate large-scale projects aimed at process improvement.
• Provide expert advice and guidance to junior associates and supervisors.
• Create and deliver in-depth training programs.
• Monitor and evaluate performance metrics to identify areas for improvement.
• Collaborate with cross-functional teams to enhance customer satisfaction.
• Ensure compliance with company policies and industry regulations.
• Implement and monitor quality assurance standards.
• Serve as a subject matter expert in operational and administrative processes.
• Any other duties of similar or lesser nature as required.

You're a great fit if you have:

• High school diploma or equivalent required.
• Preferred Education: Bachelor's degree.
• Preferred Experience: 5+ years' experience in corporate services/registered agent industry.
• A positive team player who can effectively communicate with colleagues and clients.
• Ability to multi-task, accept directions well, possess strong attention to detail and manage time wisely.
• Computer literate; intermediate level skills with MS Office; Word, Excel, and Outlook are required.
• Able to be self-directed and work efficiently with minimal supervision.
• Excellent attendance and punctuality.
• Strong critical thinking and problem-solving skills.
• Ability to work in a fast-paced, high-energy environment.
• Ensure superior customer service is always provided and maintain a high level of professionalism.
• Knowledge of all corporate services and filings.

We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #Bethedifference

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available at https://www.mywolterskluwerbenefits.com/index.html

Diversity matters. Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation: Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $63,150 - $87,250