Claims Adjuster - Century Automotive Service Corp

Claims Adjuster

Century Automotive Service Corporation, a MAPFRE USA Company, based in Albuquerque, New Mexico, is a leading provider of extended warranty programs and ancillary finance and insurance products. Century currently markets its products through specialized F&I (Finance & Insurance) Agencies that have relationships with car dealerships around the United States. We are hiring Vehicle Repair Claims Adjusters either Remote or Hybrid in Albuquerque. Vehicle Repair, Service Writing and or Automobile Technician experience is required. This position pays $18 - $25 / hour with comprehensive benefits as of Day One.

Schedule: Monday through Friday, 9:30 a.m. to 6:00 p.m. MT / Alternating Saturday's, 8:00 a.m. to 1:00 p.m. MT

Summary: This position is responsible for handling/servicing Vehicle Service Contracts (VSC) within the Claims Department and to ensure the timely, effective and efficient completion of all VSC claims. This position is also responsible for producing and maintaining quality customer service to all aspects of Century's clientele.

Essential Duties and Responsibilities:

• Maintain the time of answered incoming claim calls to 60 seconds or less
• Must be able to effectively adjudicate 20-30 claims per day
• Maintain an average of 40+ calls per day
• Promptly, effectively and professionally respond to all claim telephone inquires
• Promptly handle all extraordinary claim, customer, or client issues to a successful conclusion
• Maintaining positive working relationships both internally and externally
• Work closely with the Claims Lead and promptly resolve customer and/or client claims issues
• Special projects or other duties as assigned

Requirements:

• A minimum high school diploma with a preferred 3 - 5 years previous work experience within the Automotive Industry.
• The ability to work in a fast paced call center, as well as the ability to identify and remove obstacles to ensure efficient workflow.
• Must be proficient with computers and applications, i.e. MS Word, Excel, etc. Must possess good interpersonal, verbal and written communication skills.

Thank you for considering MAPFRE Insurance as part of your career journey. We're proud to be rated "A" (Excellent) by A.M. Best Company. We offer property and casualty insurance, working with over 3,000 independent agents and brokers in 11 states.

If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at talentacquisition@mapfreusa.com.

We are proud to be an equal opportunity employer.